Job Title: Solutions Engineer

Company Name: AfterShip

Job Details: $130k-$175k/yrRemoteFull,Time

Job Url: https://hiring.cafe/viewjob/0c3qfmbx0vplle9g

Job Description: Posted 2h agoSolutions Engineer@ AfterShipView All JobsWebsiteCalifornia, United States$130k-$175k/yrRemoteFull TimeResponsibilities:engage prospects, design demos, validate integrationsRequirements Summary:4+ years in Solutions Engineering/Architecture or technical consulting in B2B SaaS; strong API/integration and data-flow experience; track record with mid-market/enterprise deployments; ability to collaborate cross-functionally and work in a global team; Mandarin proficiency preferred.Technical Tools Mentioned:APIs, REST, webhooks, JSON, Node.js, Java, React, Shopify, Amazon, TikTok Shop
About UsAfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.Your Mission:As a Solutions Engineer at AfterShip, you will play a critical role in launching and scaling our Omnichannel product, one of the company’s most important strategic bets. Your primary objective is to support revenue growth and product adoption by partnering closely with Account Executives and Customer Success Managers to clearly articulate AfterShip’s value, capabilities, and technical fit.You will act as a trusted technical advisor and hands-on builder, partnering with Account Executives, Customer Success, and Product to validate, shape, and deliver solutions for mid-market and enterprise customers.This is a high-impact, customer-facing role within AfterShip’s Omnichannelteam, reporting to the Strategic GTM Lead. You will collaborate regularly with colleagues across North America, and APAC. Some meetings outside of local business hours are required to support global alignment; these are planned in advance with consideration for schedules and work–life balance.What You’ll Do:Technical Discovery & Solutioning Engage prospects in a consultative, discovery-led approachUnderstand business goals, technical architecture, and operational constraintsTranslate requirements into scalable solution designsPartner with Account Executives to qualify opportunities and drive technical winsDesign and deliver tailored demos, solution walkthroughs, and POCsAssess technical fit, risks, and implementation readinessWork directly with APIs, integrations, and data flows to validate real-world use casesTroubleshoot complex technical challenges across systems (e.g., Shopify, Amazon, TikTok Shop)Develop creative workarounds and scalable solutions in ambiguous scenariosDefine solution architecture, workflows, and success criteria pre-onboardingPartner with Customer Success to ensure smooth transition and implementation clarityContribute to SOWs and implementation planning where neededAct as the voice of the customer to Product and EngineeringWho We're Looking For:4+ years of experience in Solutions Engineering, Solutions Architecture, or Technical Consulting within B2B SaaSProven experience supporting customer-facing technical discovery, evaluations, and implementations for mid-market or enterprise customersStrong understanding of APIs, integrations, and data flows (REST, webhooks, JSON), with the ability to validate real-world use casesExperience designing and troubleshooting multi-system integrations across platforms (e.g., Shopify, Amazon, TikTok Shop, ERP/OMS systems)Familiarity with modern SaaS architectures and event-driven workflowsAbility to clearly communicate technical concepts, trade-offs, and solution designs to both technical and business stakeholdersBuilder & Omnichannel MindsetHands-on experience building, testing, and troubleshooting solutions in complex, cross-system environmentsHighly resourceful, adaptable, and solutions-oriented; thrives in ambiguity and fast-changing environmentsComfortable working across multiple channels, systems, and data sources to deliver end-to-end solutionsCollaboration & GTMExperience partnering with Sales, Customer Success, and Product to support deal cycles and implementationsAbility to manage multiple customer engagements and operate effectively in a global, distributed teamExperience with eCommerce, logistics, or marketplace ecosystems (Shopify, Amazon, TikTok Shop)Exposure to backend/frontend technologies (e.g., Node.js, Java, React) and ability to collaborate with engineeringFamiliarity with security, privacy, or data compliance (e.g., GDPR)Mandarin proficiency strongly preferredAt AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.Why You Should Join Us:Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.Perks:Competitive compensationRemote-first/hybrid-flexible work setupsHealthcare coverage offered from day 1Unlimited PTOAnnual learning & wellness benefitMonthly book perkCareer progression & professional developmentIn-office lunch and commuter benefits for those located in our hub locations We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs. Salary range for this role: USD $130,000 - $175,000 OTEWe are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible. Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.This job vacancy is a backfill position.