Job Title: Software Engineer, User Operations

Company Name: Cursor

Job Details: RemoteFull,Time

Job Url: https://hiring.cafe/viewjob/16frosin9c5h8m5t

Job Description: Posted 3w agoSoftware Engineer, User Operations@ CursorView All JobsWebsiteSan Francisco or New YorkRemoteFull TimeResponsibilities:Design tools, Build pipelines, Optimize routingRequirements Summary:Experience building internal tools or operations infrastructure; strong full-stack skills; data pipelines/ETL; analytics tooling; integrations with third-party platforms; ownership mindset.Technical Tools Mentioned:Full-stack development, Data pipelines, ETL, Analytics tooling, APIs, AI automation, CRM, Ticketing systems
RoleWe're hiring a Software Engineer for our User Operations team to build the internal tools, data infrastructure, and AI-powered systems that make our support team the most efficient in the world. You'll work directly with our operations teams to design, implement, and scale the systems that enable us to serve millions of developers. You’ll work on everything from ticket routing optimization to analytics dashboards to AI agents that automate workflows end-to-end.This is an internal-facing role with exponential impact on our users. You'll be building the infrastructure that makes every person on the User Ops team faster, smarter, more empathetic, and more effective. If you've ever looked at a manual process and thought "I could automate that," this role might suit you well.ResponsibilitiesDesign and build internal tools and applications that empower User Ops to deliver exceptional support at scale.Build and maintain data pipelines and dashboards that surface actionable insights on ticket volume, resolution times, and support quality.Optimize ticket routing and triage systems to get the right issues to the right people faster.Develop AI-powered automations that deflect tickets, assist agents, improve documentation, and expand knowledge for all customer-facing Cursor teamsBuild integrations across our tooling ecosystem (ticketing systems, payment processes, CRM, data warehouse, etc.) to create seamless workflows.Partner with Technical Support Engineers and Community Support Engineers to identify pain points and ship solutions quickly.RequirementsExperience building internal tools, developer platforms, or operations infrastructure.Strong full-stack engineering skills—you're comfortable owning projects from database to UI.Experience with data pipelines, ETL processes, and analytics tooling.Familiarity with Cursor and AI-assisted development workflows.Experience integrating with third-party platforms (ticketing systems, payment processors, CRMs).Strong sense of ownership and a bias for action—you ship fast and iterate based on feedback.Self-starter with curiosity, creativity, and a distaste for manual toil.AboutWe're Anysphere, the team behind Cursor.Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering.We're a group of engineers and scientists who've built well-known products, created large OSS projects, started productive businesses, won olympiad medals, and published significant research.We're in-person with cozy offices in North Beach, San Francisco and Manhattan, New York, replete with well-stocked libraries. Our investors include Andreessen Horowitz, OpenAI, Jeff Dean, John Schulman, and the founders of Stripe and Github