Job Title: Senior Application Developer - CRM Systems

Company Name: Pantheon

Job Details: RemoteFull,Time

Job Url: https://hiring.cafe/viewjob/tc0gp413lolqsj7o

Job Description: Posted 2d agoSenior Application Developer - CRM Systems@ PantheonView All JobsWebsiteUnited StatesRemoteFull TimeResponsibilities:Lead design, Configure Salesforce, Mentor teammatesRequirements Summary:5+ years Salesforce/CRM admin; 3+ years Zendesk and customer support platforms; Salesforce Admin cert; Zendesk cert preferred; GTM integrations; mentoring; strong communication.Technical Tools Mentioned:Salesforce, Zendesk, Gainsight, SupportLogic, ZoomInfo, Gong, SalesNav, SOQL, SQL, Workato, Zapier, Mulesoft
About PantheonPantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft, and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations, including Clorox and the United Nations, drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows.The RoleReporting to the Head of CRM Systems, you will design, develop, and maintain Salesforce CRM, Zendesk, and integrated sales and support tools. Working closely with a Business Analyst, you will translate ambiguous business requirements into complete, scalable technical solutions.What You Need to Succeed:Lead the technical design and deployment of medium to large-scale features independently over weeks to months-long cycles,  ensuring high-quality, maintainable solutions.Take business requirements with some ambiguity and implement complete solutions, including object configuration, automation, reporting, and security settingsProactively identify and manage cross-functional dependencies, coordinating with teams like Finance, Revenue Operations, and Security to ensure comprehensive solution delivery and governance.Serve as technical reviewer for junior application developer submissions, enforcing coding standards and best practices.Configure and maintain Salesforce declarative development and Zendesk workflows (triggers, automations, macros, SLA policies)Administer and optimize sales engagement tools (e.g., ZoomInfo, Gong, SalesNav)Perform and drive proactive system maintenance, including regular Security Reviews, Release Updates, Health Checks, and Optimization effortsCross-train on adjacent systems to increase team flexibility and reduce single points of failureDrive improvements to assigned systems - identify needed changes and implement themBuild quality configurations with peer reviews, testing, proper rollout, and monitoringProvide second-level support and maintain technical documentationMentor and guide 1-2 junior application developers on technical issues and best practices for ticket resolutionWhat You Bring to the Table5+ years of Salesforce/CRM administration experience3+ years customer support platform experience (Zendesk, Gainsight, SupportLogic)Experience with sales engagement tools, marketing platforms, and GTM integrationsTrack record of independently completing medium-scope projectsProven experience in mentoring and onboarding junior team members.Salesforce Administrator Certification required; Salesforce Advanced Administrator Certification preferredZendesk Administrator Certification preferredStrong understanding of assigned systems with the ability to identify and drive improvementsA demonstrated ability to investigate and resolve areas of ambiguity in business requirements to drive clear technical directionStrong prioritization, communication, and problem-solving skillsA self-starter with a builder's mentality and a natural curiosity to improve efficiencyNice to HavesAdditional Salesforce Certifications (App Builder, Platform Developer I, Sales/Service Cloud Consultant)Understanding of ITIL principles and customer service best practicesZendesk Certifications or Salesforce Trailhead Ranger statusSOQL/SQL, APIs, webhooks, or iPaaS platforms (Workato, Zapier, Mulesoft)Experience with Gong, ZoomInfo, HockeyStack, Chat technologies, Braze, or SupportLogicWhat We OfferWe have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.Industry competitive compensation and equity planFlexible time off, sick days, and 13 paid holidaysComprehensive medical insurance including Health, Dental, and VisionPaid parental leave (plus fertility, adoption, and other family planning benefits)In-office workspace (San Francisco)Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued developmentEvents and activities both team-based and company-wide that inspire, educate, and cultivatePantheon is an equal-opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.To review the Employee and Applicant's Privacy Policy, click here.Visa Sponsorship is not available at this time.