Job Title: Staff Software Engineer

Company Name: Zendesk

Job Details: $164k-$246k/yrRemoteFull,Time

Job Url: https://hiring.cafe/viewjob/mlf2w2b6dqvle1tm

Job Description: Posted 2mo agoStaff Software Engineer@ ZendeskView All JobsWebsiteUnited States$164k-$246k/yrRemoteFull TimeResponsibilities:Work backend, Develop frontend, Deploy productionRequirements Summary:6+ years as a full-stack engineer; strong Java (Spring, Maven) and TypeScript/React skills; data analytics background.Technical Tools Mentioned:Java, Maven, Spring, Spark, TypeScript, React, Kubernetes, AWS, Redis, DynamoDB, ElastiCache
Job DescriptionStaff Software Engineer, Full Stack Engineering – Data and AnalyticsWe are seeking a highly skilled software engineer to join our growing core Data and Analytics team. This position offers remote flexibility and works primarily aligning with Pacific Standard Time.Zendesk’s AI native data and analytics platform is built on top of proprietary memory graphs learned from analysts’ own interactions, supporting agentic and narrative driven insight discovery. Our team’s mission is to deliver a trusted and explainable analytics platform that is critical for customers to grow their businesses.The data and analytics core engineering team focuses on developing analytics capabilities on top of Zendesk’s customer data. We regularly evaluate existing and potential new datasets and are continually curious about how we can enhance our platform’s analytics and measurement functions.In this role, you will embrace, extend, and maintain our codebase using excellent engineering practices.What you’ll be doingUtilize Java and Maven/Spring toolchain to work on a trusted backend codebaseApply TypeScript and React on an established front-end codebase that users rely onBuild new capabilities within the platform by leveraging existing systems at ZendeskDeploy your code to production, enhancing the experience for millions of Zendesk usersCollaborate closely with a focused team of experienced engineers—supporting, challenging, and learning from one anotherPartner with the Technical Lead and Product Manager to shape the team’s roadmapFoster innovation and contribute to continuously improving the team’s well-being and efficiencyWhat you bring to the roleA solid understanding of analytics and the analytics spaceA minimum of 6+ years of experience as an engineer working on full stack solutions, primarily focused on Java platformsStrong understanding of Maven/Spring with widely accepted patterns and practices in Java developmentExpertise in understanding and extending an existing codebaseKnowledge of data and ETL pipelines and processes and usage of SparkStrong problem-solving skills combined with comfort tracing behavior across multiple layers and technology stacksAbility to lead, collaborate, and partner effectively across engineering teams and functionsExperience supporting distributed systems, along with knowledge of Linux internals and administrationExcellent listening skills coupled with the confidence to contribute ideas and speak upTech StackJavaMavenSpringSparkTypeScriptReactKubernetesLinux AMIs on AWSAWS services including Elasticache, Redis, and DynamoDBAs part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.The US annualized base salary range for this position is $164,000.00-$246,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.