Job Title: Staff Backend Engineer, AI Platform Company Name: Home Solutions Job Url: https://boards.greenhouse.io/embed/job_app?token=4666462005&utm_source=jobright&jr_id=699f695c23374b3b6e6b4121 Job Description: Staff Backend Engineer, AI Platform at Home Solutions (View all jobs) Remote Location: Raleigh or Charlotte, NC or Remote Home Solutions is building an AI-powered customer acquisition platform that combines voice agents, intelligent routing, scheduling systems, and partner integrations into a unified operating system for growth. We are seeking a Staff Backend Engineer to architect and scale the core backend systems that power this platform. This role sits at the intersection of: AI-driven voice and messaging experiences Real-time decisioning and lead routing Scheduling and partner API integrations Compliance-aware dialing systems Infrastructure, reliability, and experimentation You will play a critical role in evolving our architecture from a fast-moving internal system into a hardened, scalable, multi-environment platform. This is a high-ownership, systems-oriented role -  ideal for an engineer who enjoys designing clean APIs, building resilient cloud infrastructure, and enabling product velocity through strong backend foundations. Your Day-to-Day Platform Architecture Design and evolve the backend architecture that powers our AI-driven acquisition systems. Build and maintain scalable, well-designed APIs (FastAPI/Python) serving internal tools and external partners. Ensure systems are modular, extensible, and built for long-term durability. Cloud Infrastructure & Reliability Own cloud architecture in GCP/AWS/Digital Ocean (multi-environment, production-grade systems). Lead Infrastructure-as-Code implementation and environment standardization. Improve system resilience, monitoring, alerting, and failure recovery patterns. Drive redundancy and risk mitigation across critical services. AI & Workflow Integration Support orchestration between AI agents, business logic, and partner systems. Build backend services that enable experimentation, optimization, and real-time decisioning. Collaborate with Data and Product teams to productionize intelligent workflows. Partner & Scheduling Integrations Design clean abstraction layers over partner APIs. Support real-time booking, routing, and multi-channel engagement. Build systems that scale as partner complexity grows. Technical Leadership Set architectural standards and raise the bar for backend engineering. Mentor engineers and influence long-term technical direction. Identify and eliminate system bottlenecks before they constrain growth. About You 7+ years of backend engineering experience, including experience at senior or staff level. Deep expertise in Python backend development. Experience with FastAPI (or similar modern Python frameworks). Demonstrated experience designing and building APIs at scale. Significant experience with cloud infrastructure (ideally AWS or GCP). Hands-on experience with Infrastructure as Code. Experience building and operating distributed systems in production. Exposure to data engineering concepts. Strong understanding of system performance, reliability, and scalability tradeoffs. Experience building platforms that support AI-driven decisioning or customer acquisition. Strong product intuition and ability to translate ambiguous goals into scalable systems. An “AI-first” mindset -  you instinctively look for automation, intelligence, and leverage in system design. About Us Launched in Fall 2017, Home Solutions targets the rapidly digitizing home services vertical and matches homeowners with the right service provider to meet their needs. Our purpose is simple: Simplify Home Services. We aspire to transform the way homeowners and end-service providers engage. Through our media, alerts, and brand solutions, Home Solutions has a proprietary audience of 47M+ homeowners and prime real estate in search engines. We are on a mission to make homeownership easier by creating high quality content that pairs consumers with providers in a range of related categories. Home Solutions was incubated within Three Ships, a growth equity firm that launches and invests in digital companies, builds great leadership teams, and helps them rapidly scale. The Three Ships portfolio includes several businesses and over 50+ websites that help consumers navigate choices through online marketplaces. Headquartered in Raleigh and Charlotte, we are always looking to find the right people to help us continue to grow this business and place a high value on teammates with a growth mindset and a "get after it" mentality. Why You Should Join Us Results: Home Solutions is the fastest-growing marketplace company in the home services category. Opportunity: Home services is a $600 billion market that largely still operates like it’s 1999.  During the next decade, we anticipate a huge digital transformation in the category, and marketplace companies will lead the way. Ownership & Impact: We seek talented people with the desire to own and run parts of the business that drive company performance. Leadership is fully aligned and incentivized around our growth-focused mission. Exposure & Learning: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed 100s of employees, and run campaigns with Fortune 500 brands. The opportunity to build new skills and learn from smart people is endless. Career Growth: There is no cap on growth, promotions, or the opportunity to own and put your stamp on important projects. Prove your value and you will be rewarded accordingly. Stability: We are privately owned, have no debt, and have significant cash to invest. Fun: The team has a high bar for excellence, but also a real interest in each other and making work fun. The Package We offer a competitive base salary based on experience. As a full-time team member at Home Solutions, you'll also enjoy a comprehensive benefits package, including health, medical, and vision insurance, a 401(k) match, short-term disability coverage, and a cell phone reimbursement. Additionally, we support your well-being and growth with flexible time off, a bi-annual $500 Relax & Recharge bonus, a learning and development stipend, and a Charity Match program to give back to causes you care about. EEOC Statement All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors. Please note that we do not provide immigration sponsorship for this role. All offers are subject to a background check. Apply for this Job* Required First Name * Last Name * Email * Phone * Resume/CV * Attach Dropbox or enter manually (File types: pdf, doc, docx, txt, rtf) Cover Letter Attach Dropbox or enter manually (File types: pdf, doc, docx, txt, rtf) LinkedIn Profile * Website Do you require, or will you require in the future, employer sponsorship for U.S. work authorization (such as an H-1B visa, OPT, or employment-based green card)?  * I've read the Privacy Notice below and consent the processing of my data as part of my job application.  * View Privacy Notice GDPR Consent * When you apply to a job on this site, the personal data contained in your application will be collected by 3S Media International Ltd (“Controller”), which is located at 25 Moorgate, London, England, EC2R 6AY and can be contacted by emailing legal@three-ships.com. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the Standard Contractual Clause. You can obtain a copy of the standard contractual clauses by contacting us at legal@three-ships.com. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. What is your desired annual compensation? * I understand that upon employment, proof of legal right to work in the US and completion of an I-9 form will be required. * Tell us more about how you are using AI in your current role today? * Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Home Solutions’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Gender Are you Hispanic/Latino? Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Veteran Status Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Disability Status PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Smart Key Available Click here or press Ctrl + Q to generate resume for your profile ×