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Job Description - Senior Software Engineer (CREQ242431)
Job Description
 
Senior Software Engineer(Job Number: CREQ242431)
Description
 
Production Support Engineer
Mandatory Skills
Skillset: Incident management, Splunk Observability, Synthetics, Open Telemetry, GCP and Knowledge in AI based applications
• 3+ Years Production Support (3rd Level – Technical) experience.
• Experience with one of the previous roles: Software Engineer, DevOps Engineer, Cloud Infra Engineer
• Adept at navigating monitoring tools, logs and events to diagnose application issues.
• Experience with Cloud-Native concepts and technologies, particularly GCP.
• Experience with Incident Management. Preferably via ServiceNow.
• Experience with Monitoring/Observability tools such as Splunk Observability, Synthetics and Open Telemetry
• Diagnose and troubleshoot technical issues related to AI software and services
• Prior experience supporting production cloud infrastructure at scale (GCP, AWS etc.)
• Have good analytical and problem-solving skills. Can solve complex problems quickly.
• Can effectively communicate complex technical issues
• Motivated and pro-active. Able to deal with uncertainty and ambiguous requirements.
• Able to support multiple on-call time zones.

Non-mandatory, but advantageous, Requirements
• GCP and Kubernetes experience is a definite benefit.
• Experience with Unix/Linux networking and operating systems.
• Experience programming with Python or DevOps experience.
• Experience writing Infrastructure as Code (e.g. Terraform)

 
 
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