Job Title: Systems Engineer Company Name: Helion Technologies Inc Job Url: https://www.simplyhired.com/job/DtQPQI88j8kDA7z-4Mc9liMzsHB8UGTb8YP0QtEWiJ2qkVURLN89ug Job Description: Systems Engineer Helion Technologies Inc Orlando, FL Job Details Full-time $75,000 - $90,000 a year 3 days ago Benefits Paid training Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Work from home Parental leave Vision insurance 401(k) matching Professional development assistance Life insurance Referral program Retirement plan Qualifications Power BI Azure PCI Automation Failover system Vendor management GPO Meraki Encryption CISSP High availability architecture Equipment troubleshooting Microsoft Exchange Mid-level Client relationship development Windows Printer (troubleshooting support) Threat detection & response Hyper-V PRTG VLAN DHCP Cloud infrastructure implementation SSL Computer hardware Firewall implementation Hardware support Customer support ticket management Systems engineering Vendor relationship management DNS Server virtualization Managing IT infrastructure Microsoft Teams SharePoint VMware Network monitoring tools Metadata Escalation handling PowerShell Shell Scripting Active Directory management Staff development Full Job Description Join the Leader in Dealership IT Helion Technologies is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we’ve set the standard for dealership IT—delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed. Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry’s go-to partner for technology, cybersecurity, and compliance. We’re not just growing — we’re shaping the future of dealership IT. Work From Anywhere, Grow Everywhere At Helion, you’ll be part of a high-performing team that values expertise, collaboration, and continuous learning—all while enjoying the flexibility of working from home. Why You’ll Love Working Here We invest in our people with: Work From Home for most positions Paid certification training materials & exam reimbursement 100% company-paid medical premiums (individual coverage) + company-funded HRA Dental & Vision Insurance Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave 401(k) with company match Company-paid Life & Long-Term Disability insurance Supplemental life & short-term disability options …and more! If you want to work with a growing, industry-dominant company that supports both your career and your well-being—while giving you the flexibility to work from the comfort of your home—Helion Technologies is where you belong. Visit Helion.jobs to learn more today! Position Overview and Qualifications Helion is actively recruiting for a new Team Member on our Systems team as a Systems Engineer. The Systems Engineer is responsible for diagnosing and troubleshooting advanced server, networking, and cloud services issues. Primary Responsibility: The Systems Engineer is primarily accountable for troubleshooting and managing emergency client issues that require advanced technical knowledge in the Service Desk. This role is the top tier of support for all client escalation points, contributes to the learning and development of all Desktop staff. This Role may assist in the design and completion of both new and existing client projects. Other Responsibilities: Accountable for responding to and resolving issues escalated from Desktop Support. Administering, Installing, and Configuring Windows Server 2012/2016/2019. Managing Exchange and 365 environments. Managing Microsoft cloud services (Azure, OneDrive, SharePoint, Teams). Managing VMware and Hyper-V environments. Prompt response and resolution of issues for client Executives. Coordinating and resolving top tier issues with vendors: Dealer Management Systems (DMS), ISP Vendors, Proprietary software and PCI compliance. Providing updated action plans on ticket resolutions to Account Managers that meet client expectations and our internal goals. Manage security events reported from our SOC. Perform client migrations for specific technologies or hardware. Manage key client relationships and become a point of contact for the IT admins at those clients. Knowledge, Skills and Abilities Active Directory Topology Replication Tombstoning Auditing DNS Internal DNS zones/records external DNS zones/records root hints DNS forwarders metadata cleanup DHCP Managing scopes and exclusions Configure conflict detections move devices to new VLAN/scope configure failover configure IP helper Creating, modifying, and troubleshooting DFS and UNC file shares Group Policy Implementing and troubleshooting Folder Redirection/OneDrive Advanced troubleshooting of group policies Migrating GPO from another server Installing managing and configuring printers on servers and through cloud print management Microsoft Exchange/Microsoft 365 Managing mailboxes and groups Managing and troubleshooting internal and external mail flow Implementation and troubleshooting of firewall rules Manage and troubleshoot Barracuda email spam filter Install and configure SSL cert Manage send and receive connectors Manage email address policies Exchange reporting through PowerShell and 365 GUI Configure and troubleshoot email encryption Manage and migrate public folders Troubleshoot virtual directories Manage SharePoint file stores Manage Cloud PC’s for Windows 365 Cloud PC and AVD Manage OneDrive synchronization and automatic deployment Cisco and Meraki Networking Interpret Network maps and monitors in PRTG Troubleshoot performance issues Troubleshoot a device outage Automation/reporting PowerShell Bat files Power BI VMware/Hyper-V Manage and configure datastore space Configure new or migrate existing VM Manage and configure virtual guests Troubleshoot hardware performance Manage PC’s, Servers including the use of automation through our RMM tool Kaseya Managing and troubleshoot DNS based web filtering solution General Desktop troubleshooting and support Certifications: Microsoft 365 Certified Microsoft Azure Certified CISSP Pay: $75,000.00 - $90,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance Experience: Azure: 5 years (Preferred) Systems Engineering: 5 years (Preferred) Work Location: Remote