Job Title: Sr Engineering Manager, Salesforce Service Cloud Company Name: Dynatrace Job Url: https://www.simplyhired.com/job/CnAOEeVNJIvw9w4Sv_jQBFMXvI_uUNtI3nkFjoSOr-mbM8H-xwK2Xw Job Description: Sr Engineering Manager, Salesforce Service Cloud (Remote, Michigan) Dynatrace Remote Job Details Full-time $180,000 - $210,000 a year 6 hours ago Benefits Employee stock purchase plan Health insurance Dental insurance 401(k) matching Qualifications Strategic management 7 years Data Integration (Data management) Continuous Delivery (CD) implementation Salesforce Certification Vendor management Enterprise software Software implementation IT strategy planning System design NetSuite Git Application deployment Scalable systems SOX Improving operational efficiency Automating deployment processes Data quality management Team development Technical solutions implementation Salesforce Cloud Continuous improvement Team management Mentoring Implementing APIs Vendor relationship management Scalability System architecture design Agile software development Customer support CRM system proficiency Senior level AI Project leadership Leadership Communication skills Project stakeholder communication Stakeholder relationship building Generative AI Senior leadership Stakeholder management Full Job Description Your role at Dynatrace As the Senior Manager and Delivery Leader for the Customer Experience (CX) Systems Portfolio, you will serve as a strategic, innovative, and hands-on leader focused on driving delivery excellence for our post-sale systems. You will lead the strategy, development, and scaling of the platforms that power our Customer Support, Customer Success, and Professional Services teams. This role is paramount to stabilizing our Salesforce Service Cloud environment while leading the critical implementation of Certinia PSA and Certinia Customer Success Cloud. Your mission is to build a technical roadmap that integrates AI solutions and delivery excellence across the entire post-sale lifecycle to enable the company to scale its service objectives. Your success will hinge on a strong technical background in Salesforce Service Cloud and a deep understanding of the end-to-end post-sales process and tech stack and the leadership ability to drive platform stability and resource efficiency. This role will report directly to the Senior Director, GTM Software Development & Operations. Own end-to-end delivery of post-sales technology initiatives, including major platform migrations, new implementations, and continuous improvement programs across Salesforce (Service Cloud & Experience Cloud), Certinia PSA, and Customer Success Cloud platforms like Totango, Gainsight etc. Partner closely with Customer Experience Ops team, Stakeholders from Customer Support, Professional Services, and Customer Success to define roadmaps, prioritize initiatives, and translate business needs into executable delivery plans Balance delivery of strategic projects with ownership of continuous improvements, support, and technical debt reduction Modernize and scale the ecosystem by automating manual workflows, improving data quality, and strengthening platform reliability for the services organization. Establish and mature delivery excellence by implementing strong Agile and DevOps practices, including CI/CD pipelines (using Copado), automated deployments, and rigorous code quality standards. Build, develop, and lead a high-performing and scalable global team of administrators, engineers, architects, and QA personnel, focusing on predictability and velocity. Mentor and develop team members, fostering a culture of ownership, accountability, and continuous improvement Oversee vendor and systems integrator engagements, ensuring delivery quality, accountability, and alignment with internal standards, architecture and timelines Provide technical guidance on Salesforce architecture, data flows, API integrations (including Dell Boomi), and overall system design. Drive and deliver use cases leveraging Generative AI & Agentic AI for improved support accuracy, automated reconciliation, and proactive customer health monitoring. Ensure compliance with global data protection standards (GDPR, SOX) and maintain high data integrity across connected platforms. Communicate effectively with senior leadership, providing clear visibility into progress, risks, and long-term modernization plans. What will help you succeed Required Qualifications 7+ years of progressive experience in technology and SaaS systems delivery, with 5+ years in leadership roles managing technical delivery teams. Strong technical expertise in the Customer Experience (CX) domain, specifically with Salesforce Service Cloud, Experience Cloud and Certinia Proven track record in building and scaling high-performing teams and establishing a culture of delivery excellence within an Agile framework. Demonstrated experience managing external implementation partners and vendors to ensure high-quality delivery on complex enterprise projects. Deep, hands-on knowledge of Salesforce architecture and its integration with core components like Certinia (FinancialForce) PSA and Customer Success Cloud. Direct experience with Integration Platforms as a Service (iPaaS), such as Dell Boomi, for managing complex data flows between CX and core enterprise systems. Hands-on experience with DevOps processes and tools (e.g., Git, Copado) for efficient, scalable deployments. Excellent communication and stakeholder management skills in fast-paced, high-growth environments. Preferred Qualifications Experience at a high-volume SaaS company focusing on post-sale lifecycle optimization. Experience in deploying or piloting use cases leveraging Generative AI for improved support or Agentic AI for automated reconciliation within the CX domain. Knowledge of ERP/Finance systems (NetSuite) and revenue accounting workflows related to professional services. Relevant Salesforce Certifications, such as Service Cloud Consultant, and Experience Cloud Consultant, System or Application Architect Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards The base salary range for this role is $180,000 - $210,000. When determining your salary, we consider your experience, skills, education, and work location. Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system. Equal Employment Opportunity All your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV. Our Most Similar Jobs Senior Technical Director, Spectrum Dominance Voyager Technologies, Inc. —Los Angeles, CA $225,000 - $275,000 a year Quick Apply Senior Transportation Project Manager The Markosky Engineering Group, Inc. —Remote5 Quick Apply Senior Engineering Manager Vanta —Remote2.5 $230,000 - $270,000 a year Senior Engineering Manager OneStudyTeam —Boston, MA Quick Apply Sr. Engineering Services Manager (100% Remote) ClearCaptions, LLC —Remote2.8 $167,000 - $180,000 a year Quick Apply Senior Engineering Manager Just Appraised Inc. —Remote1 Quick Apply Senior Engineering Manager - Remote Monitoring and Diagnostics GE Aerospace —West Chester, OH3.7 8d Senior Manager - Platform Engineering M&T Bank —Remote3.4 $167,600 - $279,400 a year I want to receive the latest job alert for Senior Engineering Manager in Remote