Job Title: Software Support Engineer Company Name: Payentry Job Url: https://www.simplyhired.com/job/1qLu9AbvSTcvvaTVh-EtXdkbNSw_nGvad81KnS2zhSw2VB9_dbGWPg Job Description: Software Support Engineer Payentry Remote Job Details Full-time $50,000 - $70,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer communication Research Mid-level Windows Information security SQL IT infrastructure Analysis skills Bachelor's degree Task prioritization Client services Customer support ticket management Software documentation Organizational skills Payroll Technical writing IT Financial services Systems & applications support Productivity software Analytical thinking Log analysis Escalation handling 2 years Communication skills Technical Proficiency Debugging Time management Database software proficiency Full Job Description Join our dynamic team as a Software Support Engineer and become the vital link between cutting-edge technology and exceptional user experience! In this energetic role, you will provide comprehensive technical support, troubleshoot software issues, and ensure seamless operation of IT infrastructure across diverse platforms. Your expertise will empower users to maximize their productivity while maintaining the integrity and security of our systems. If you thrive in a fast-paced environment, love solving complex problems, and enjoy helping others succeed, this is the perfect opportunity to elevate your career in IT support! Essential Functions: Research, investigate, analyze and resolve problems regarding MPAY’s products. Communicate with internal and external customers and government authorities. Educate clients on MPAY’s products to ensure understanding of each product’s capabilities. Follow-up with clients to ensure satisfaction of service received. Provide excellent service to clients. Monitor support queue to ensure timely resolution of tickets Gather required information from clients and escalate issues to other internal resources according to pre-defined process as required. Document all steps and procedures followed to troubleshoot and resolve issues within our tracking tool. Author new knowledge base articles. All other duties as assigned. Qualifications: 2+ years client service experience with proven proficiency in problem resolution through effective troubleshooting and communication. Proficient with PC applications/workstation, Windows, Microsoft Office required. 4-year college degree or equivalent experience. Excellent oral and written communication skills. Able to work autonomously with excellent time management skills. Ability to troubleshoot and problem solve. Ability to handle multiple tasks, projects and software systems at the same time. Previous experience with databases, IT, payroll, and/or financial services is a plus. Strong attention to detail. Strong interpersonal skills. Work well individually and as part of the team. Commitment to teamwork. Superior organization and prioritization skills while working on a deadline Desire to learn and share knowledge with others – including great documentation skills! Troubleshooting/problem resolution skills Ability to organize, prioritize and multitask Ability to work under pressure while maintaining deadlines Analytical ability Ability to use prudent judgment and discretion in handling confidential client information Ability and motivation to work independently Technical abilities needed including Microsoft SQL Server, reviewing log files, debugging, etc Payroll knowledge is encouraged Job Type: Full-time Pay: $50,000.00 - $70,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Please provide most update email address. Work Location: Remote