Job Url: https://jobright.ai/jobs/info/69733e3e1790715e866c39d6

Job Description: ServiceNow Senior Software Engineer - Gen AI

United States

Full-time

Remote

Mid, Senior Level

3+ years exp
82%
GOOD MATCH
100%
Exp. Level
62%
Skill
92%
Industry Exp.
Maximize your interview chances
NewRocket is an AI-first Elite ServiceNow Partner that helps organizations navigate change and scale with confidence. They are seeking a Senior Software Engineer to lead a team of Software Engineers in developing project professional services for customers, focusing on AI-driven applications and workflows on the ServiceNow platform.

Information Technology
Internet
Software

Insider Connection @NewRocket
2 email credits available today

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.
Beyond Your Network
C
S
A
D
L
Carl Walter & 4 connections
From Your Previous Company
F
F
F
& 2 connections
Previously@undefined and...
From Your School
F
F
F
& 2 connections
@undefined and...
Find Any Email


Responsibilities
Interface with end-users, IT teams and key stakeholders to gather systems requirements
Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform
Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into any of the ServiceNow modules (ITSM, ITOM, CSM, HRSD)
Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems
Write complete programming and perform testing and debugging of applications using current programming language and techniques
Design custom or product-based solutions based on ServiceNow applications
Configuring integrations between ServiceNow via REST/SOAP web and other applications
Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
Participate in user acceptance testing of the resulting maps, impact rules and event management work
Promote your update sets and data across applicable SN environments
Remediate any production incidents that arise related to this scope
Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns

Qualification

Represents the skills you have
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNow development
AI-driven applications
Web Services Integration
Machine learning
Natural language processing
Predictive analytics
ServiceNow scripting
Data Extraction Technologies
ITIL Foundation
ServiceNow CSA
ServiceNow CAD
Strategic planning
Resource allocation
Adaptability
Required
3-6 years' experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, ITOM etc.)
Experience with ServiceNow Virtual Agent, Predictive Intelligence, Performance Analytics, and other AI modules
Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
Experience in aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Scripting
Thrive in strategic planning, resource allocation, production methods, and coordination of people and resources
Adapts quickly in a fast-paced environment
Bachelor's or Master's degree in Computer Science, Information Technology, AI/ML, or related field
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations
Preferred
ITIL Foundation
ServiceNow CSA and CAD