Job Title: Senior Service Engineer – Integrated Software Systems Company Name: LG Energy Solution Vertech, Inc. Job Url: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=cdd81bde-c04d-4821-8470-4bfe169d4493&ccId=9200413226443_2&jobId=618688&lang=en_US&source=CC2&jr_id=69a857082580d3183f006e99 Job Description: Senior Service Engineer Full Time Westborough, MA, US 30+ days ago Requisition ID: 4555 Apply Salary Range: $97,000.00 To $146,000.00 Annually Sr. Service Engineer – Integrated Software Systems Remote Company Overview   LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems.  Our AEROS® energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets.  Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades.  The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.   LGES Vertech empowers and expects its team members to assume responsibility and make good decisions, while maintaining a team environment that fosters collaboration and innovation.  Our diverse and growing team enjoys competitive salaries, generous benefits, including 100% employer sponsored medical, dental and vision insurance, and flexible working hours.    For more information about LGESVT, please visit www.lgensol-vt.com.  Position Overview: The Sr. Service Engineer – Integrated Software Systems will work as part of the Service Engineering team to provide advanced technical support for LGES Vertech’s fleet of battery energy storage systems (BESS) utilizing the AEROS® energy operating system. This role is dedicated to diagnosing and resolving complex software and system-level issues for operational sites and feeding back product issues to our engineering teams to ensure continuous improvement and optimal BESS performance throughout the asset lifecycle. The ideal candidate will combine strong troubleshooting skills with a deep understanding of integrated hardware/software environments and as a critical escalation and support resource to our Field Service teams, the role will require a strong customer-service mindset and a collaborative approach to problem solving. The Service Engineering team is positioned as a key liaison between Field Service, Software, Network, Operations, and other teams to drive timely resolution of system issues and the ideal candidate for this role will be a self-starter with demonstrated success delivering and/or supporting well-tested hybrid software and hardware systems. Some limited travel will be required (around 10%) for internal meetings and occasional field visits for special projects, but higher-than-normal travel (as often as 50%) can be expected in the first 3 to 6 months for training purposes and to develop a strong foundation of subject matter expertise on LGESVT’s products—this can include traveling both to customer sites and to our main office in Westborough, MA.   Responsibilities: Serve as the primary technical resource for AEROS-related issues on operational BESS sites, providing Level 2/3 support to our field personnel for software and integrated system troubleshooting. Analyze system logs, alarms, and performance data to identify root causes of operational issues and implement corrective actions.  Collaborate with Software, Network, and Performance Engineering teams to resolve escalated issues, apply patches, and validate fixes in live environments.  Maintain and update service documentation, including troubleshooting guides, knowledge base articles, and SOPs for software-related service tasks.  Support remote diagnostics and, when necessary, provide on-site assistance for critical issues impacting system availability or performance.  Monitor trends in recurring issues and contribute to continuous improvement initiatives for service processes and system reliability.  Assist in lifecycle planning by identifying software dependencies, obsolescence risks, and upgrade requirements for deployed systems.  Provide technical training and guidance to field service technicians and engineers on AEROS functionality and integrated system troubleshooting. Additional technical and administrative functions may be assigned as needed.     Key Skills & Qualifications: Bachelor’s degree in computer science, electrical engineering, or related technical field.  5+ years of experience in software/hardware troubleshooting for complex systems, preferably in industrial, BESS, or renewable energy applications.  Strong understanding of Linux environments, networking fundamentals, and system-level integration concepts.  Proficiency in analyzing logs, debugging basic software issues, and using diagnostic tools.  Familiarity with networking and serial communication protocols such as SPI, I2C, UART, and CAN, Modbus TCP/IP. Excellent communication skills for cross-functional collaboration and customer interaction.  Ability to work independently in a fast-paced multi-project environment. Preferred but not required: Proficiency in C, C++, C#, Python, Perl, or other scripting language for analytics and diagnostics. Knowledge of CMMS systems, BESS maintenance, and asset lifecycle management practices. Prior exposure to SCADA systems, battery & energy management platforms, and power electronics.