Job Title: Senior IT Support Engineer Company Name: Xolv Technology Solutions Job Url: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=15b6043a-18e0-43bf-9acf-d81f0b2c78b7&ccId=19000101_000001&lang=en_US&jobId=580140 Job Description: Senior IT Support Engineer Full Time Technical RMT-CA, Walnut Creek, CA, US 4 days ago Requisition ID: 1010 Apply Salary Range: $108,000.00 To $120,000.00 Annually About Us  Xolv Technology Solutions™ develops solutions that positively influence the lives of those impacted by autism spectrum disorder (ASD) and intellectual developmental disabilities (IDD), as well as those who care for them. At Xolv, we believe in Technology that Cares and incorporate this belief into everything we do. By leveraging cutting-edge technologies, we work to eliminate barriers and promote inclusion. Our mission is simple yet powerful: to create impactful, equitable solutions that make a real difference in the lives of those who need it most.  The Role We are looking for an experienced Senior IT Support Engineer to join our team. As a Senior IT Support Engineer, you will be the go-to expert, ensuring seamless IT operations across a distributed workforce. This is your opportunity to strategically enhance employee productivity, resolve complex issues, and shape how we support our growing organization. This position is primarily remote. However, the occasional on-site visit to a customer location may be necessary. We kindly request that you refrain from contacting the recruiter. Core Responsibilities Advanced Technical Support - Provide advanced-level tech support internally and externally as the SME for Microsoft 365, Azure AD, Intune, and enterprise-level IT tools. Proactive approach to drive improvements through automation, scripting, and process optimization. Incident and Service Management—Manage support tickets, resolve them within SLAs, handle complex issue escalations, and act as the primary technical point of contact. Systems Maintenance and Deployment - Support hardware/software inventory lifecycle, manage onboarding and offboarding, deploy and configure Windows/macOS workstations and mobile devices. Collaboration and Mentorship - Mentor junior IT staff and help build a collaborative IT support culture. Skills, Experience, and Qualifications - A high school diploma or GED is required, and an associate’s/bachelor’s degree in IT, computer science, or a related field is preferred. Certifications - Strongly Preferred: Microsoft Endpoint Admin, Azure Fundamentals, ITIL Foundation.  Experience 5+ years in IT support roles within enterprise environments 5+ years with Microsoft 365 Admin, Intune, Azure, Entra, and Teams Admin 3+ years supporting mobile device management (iOS/Android with Intune) Proven track record working in HIPAA/HITECH-compliant settings Led IT deployments and collaborated across infrastructure and security teams Created IT documentation and mentored junior staff Deep Microsoft ecosystem expertise (365, intune, Azure, Entra) Strong scripting (PowerShell, Bash, Python), Autopilot, and asset lifecycle knowledge Knowledge of security, networking, and compliance best practices Why Xolv? Impactful Work: As a member of our team, you will have a career with a purpose—helping transform the fast-growing health tech category. Career Growth: Xolv is committed to your personal and professional development, offering diverse opportunities for employees to leverage their experience. Collaborative Culture: We value collaboration, innovation, and the power of diverse perspectives. Our team cares about one another and collaborates actively to create a healthy workplace that delivers the best service to our customers.  Competitive Compensation Packages: We offer competitive compensation, bonus potential, company equity, and flexible time-off and sick leave benefits. CONDITIONS OF EMPLOYMENT Must live in and be legally authorized to work in the United States without restriction.  Must successfully complete a background verification process. The listed salary range for this position is an expected range. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.  The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may be assigned other duties, including work in other functional areas, as deemed necessary for the organization. Xolv is an equal opportunity employer.