Job Title: Senior AI Engineer

Company Name: OnviSource

Job Url: https://www.simplyhired.com/job/VHMsLCa_54OyJF2yDxZ87_5KvuBtqzHo9r5w3D4YvWRrUFsW8gqIpw

Job Description: 
Senior AI Engineer
OnviSource
Remote

Job Details
Full-time
$80,000 - $100,000 a year
Benefits
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Qualifications
Performance tuning
Audio transcription
Computer Science
RESTful API
Engineering
.NET Core
C#
Mathematics
Research
Scalable systems
Improving operational efficiency
Master's degree
Microservices
Technical solutions implementation
Bachelor’s degree in engineering
Sentiment analytics
Bachelor's degree
Cloud-based systems
Model deployment
JavaScript
Application design
Mentoring
Implementing APIs
Natural language processing
Developing data pipelines
APIs
Scalability
Developing and maintaining backend systems
Master’s degree in mathematics
System architecture design
Master’s degree in computer science
Implementing machine learning algorithms
Distributed computing
Bachelor's degree in mathematics
Senior level
AI
Master's degree in engineering
Cross-functional collaboration
Bachelor's degree in computer science
Project leadership
Model evaluation
TypeScript
Communication skills
Python
Cross-functional communication
Bachelor's degree in data science
Data Science
10 years
Full Job Description
OnviSource is rapidly expanding its product development and engineering to support its growth in 2026. The company is a high-performing organization with competent, skilled, no-nonsense, results-oriented, and values-centered employees, seeking and hiring only those who match the quality of its current employees.

About OnviSource

OnviSource is a globally recognized innovator in contact center AI and automation solutions, delivering Agentic AI that blends human expertise with intelligent automation. For over 20 years, OnviSource has empowered contact centers and enterprises to significantly improve the performance of their three most critical functions: agent performance, customer satisfaction, and operational efficiency.

Position Summary

The Senior AI Engineer will be responsible for researching AI models and technologies, designing, building, and deploying scalable AI solutions based on AI-native architecture to improve call center agent performance, customer experience, and operational efficiency.

The candidate must be highly skilled in Natural Language Processing (NLP), call transcription, speech and interaction analytics, summarization, semantic search, and intelligent automation. The ideal candidate is a hands-on engineer with strong experience building production applications using C#/.NET Core, Python, and JavaScript/TypeScript.

This role requires an experienced, motivated, hardworking, energetic, and coachable senior engineer with a proven track record of successfully delivering complex AI solutions to contact center and enterprise markets, from innovation and architectural designs to product release, deployment, and expansions.

The candidate must also possess an unwavering value system and business integrity.

Responsibilities

Design, develop, and deploy AI-powered applications and services for transcription, summarization, sentiment analysis, search, classification, and workflow automation
Build scalable backend services, APIs, and microservices that integrate AI capabilities into enterprise platforms
Develop and maintain data and model pipelines for transcript processing, retrieval, orchestration, and analytics
Apply LLMs, NLP, and conversational AI techniques to solve business problems in production environments
Build AI, data processing, and model integration workflows using Python
Improve the performance, reliability, security, costs, and scalability of AI services
Provide technical leadership, architectural guidance, and mentoring to other engineers
Design and implement models and pipelines for transcription processing, sentiment analysis, summarization, intent detection, topic extraction, and conversation analytics
Integrate machine learning models and language technologies into call center platforms, quality monitoring tools, and customer experience applications
Collaborate with product, engineering, operations, and business stakeholders to translate contact center challenges into AI-enabled solutions
Improve transcription accuracy, language understanding, and model performance across diverse conversational datasets
Establish best practices for model deployment, monitoring, tuning, and lifecycle management in production environments
Ensure solutions are scalable, secure, maintainable, and aligned with enterprise software engineering standards
Evaluate emerging technologies in NLP, speech recognition, transcription intelligence, and conversational AI for strategic adoption
Qualifications

10+ years of software engineering experience, including production application development
Hands-on experience building and deploying AI, ML, or LLM-powered solutions
Strong proficiency in RESTful APIs, C#/.NET Core, and Python, with experience in JavaScript/TypeScript
Experience with APIs, microservices, distributed systems, and cloud-based deployments
Strong background in natural language processing, language modeling, or conversational AI
Experience working with call transcripts, speech analytics, call center data, or similar interaction data
Familiarity with Agentic AI, model orchestration, evaluation, monitoring, and enterprise integration
Engineering project management, problem-solving, and cross-functional collaboration skills
Minimum 4 years of employment with each past employer
Demonstrable and Proven Success and Track Record
Excellent verbal and written communication skills
High level of business ethics, professionalism, respectful and cordial mannerism, and personal integrity, fully compliant with OnviSource’s core values.
Self-starter, hard-working, providing any amount of work required to get the job done, committed to success, and exceeding performance expectations.
Open to feedback and effectively combining OnviSource’s guidelines with past experiences, continuous learning, and improvement; thriving in the dynamic and challenging environment of OnviSource with its high-level expectations and performance.
Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, Mathematics, or a related field
What Success Looks Like at OnviSource

Deliver production-ready Native AI capabilities that create measurable customer value
Improve the quality, reliability, and maintainability of Native AI platform features
Reduce latency, cost, and operational risk of AI services in production
Establish engineering best practices for enterprise AI development
Serve as a senior technical contributor and mentor for AI architecture and implementation
Deliver results and demonstrate a high level of business ethics, professionalism, respectful and cordial mannerism, and personal integrity, fully compliant with OnviSource’s core values.
Why Join Us

You will have the opportunity to shape how AI is embedded into mission-critical enterprise workflows, helping build practical, scalable AI solutions that deliver real business outcomes. This role is ideal for engineers who want to grow in their careers, combining a strong software engineering discipline with cutting-edge AI application development in a production environment to deliver unique AI-powered applications that address real problems.

Pay: $80,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: Remote