Job Title: Robotics Systems Specialist

Company Name: Locus Robotics

Job Url: https://job-boards.greenhouse.io/locusrobotics/jobs/5067876007

Job Description: As part of our Customer Success team, you’ll be the technical expert driving seamless robotic system deployments, troubleshooting complex issues, and acting as an escalation point for clients and onsite engineering teams. You’ll work across software, hardware, and IT teams, gaining broad exposure to all technical aspects of our robotics platform.

The working hours for this role are:

Thurs 6PM - 2AM ET

Fri 6PM - 2AM ET

Sat 6PM - 6AM ET

Sun 6PM - 6AM ET

 

Responsibilities

Own the execution of software version upgrades and new release deployments.
Manage and update SLAM-based maps, implementing changes to optimize robot navigation.
Configure site-specific parameters to optimize robot performance for customer sites (aisle widths, flooring adjustments, and other environmental factors).
Track, analyze, and report trends in support requests, bugs, and system failures to help drive long-term product improvements.
Manage customer support tickets for tier 2 technical issues while providing superior customer support, ensuring a smooth experience for clients, vendors, and internal teams.
Develop and maintain documentation, FAQs, and internal troubleshooting guides.
Collaborate with cross-functional teams to diagnose and resolve complex system issues.
Contribute to product/tool improvement by relaying customer feedback and field observations to design and engineering teams.
Qualifications

Bachelor’s Degree in Computer Science, Robotics (or a related discipline), or equivalent professional experience.
3+ years' experience demonstrating hands-on hardware and software troubleshooting skills.
Strong foundational understanding of ROS, Python and/or C++ coding, and Linux environments.
Ability to communicate technical/complex information both verbally and in writing.
Proven experience balancing multiple tasks concurrently and responding to emergency situations effectively.
Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization.
Additional Information

Locus Robotics is an equal opportunity employer.

The expected base salary range for this role is $40K–$90K annually, informed by external market data. Actual offers will depend on factors such as the candidate’s experience, education, training, key or critical skills, geographic location, and current market and business conditions.