Job Title: Remote Technical Product Support Specialist III Company Name: University Of Utah Job Url: https://www.dice.com/job-detail/6e16c35c-fb42-49ed-97f6-84ae72280a08?filters.employmentType=FULLTIME&filters.postedDate=ONE&filters.workplaceTypes=Remote&page=8&location=Remote%2C+OR+97458%2C+USA&longitude=-123.8925908&latitude=43.0059455&locationPrecision=City&countryCode=US&adminDistrictCode=OR&q=software+engineer Job Description: University Of Utah Apply Remote Technical Product Support Specialists Remote in Salt Lake City, UT, US • Posted 23 hours ago • Updated 10 hours ago Full Time On-site USD $51,000.00 - 63,800.00 per year Fitment Dice Job Match Score™ Go visible to see if you are a good match. Profile Visibility: Off Go visible! Get noticed by recruiters, make the most of your job search, and unlock more dashboard widgets when you change your profile to visible. Learn more Job Details Skills FLSA Recruiting Information Technology System Administration Communication Issue Resolution Technical Support Information Systems Research Grant Management Regulatory Compliance Telecommuting Health Care Apache Flex Retail Professional Development Budget Video Product Development Management Supervision Product Support IT Infrastructure Change Management ITIL Service Delivery Workflow User Experience Higher Education Law SAP BASIS Human Resources URS HR Management Reporting Statistics Summary Announcement Details Open Date 02/06/2026 Requisition Number PRN44212B Job Title Remote Technical Product Support Specialists Working Title Remote Technical Product Support Specialist Career Progression Track P00 Track Level FLSA Code Computer Employee Patient Sensitive Job Code? No Standard Hours per Week 40.00 Full Time or Part Time? Full Time Shift Day Work Schedule Summary While some remote work may be possible, this role requires regular, weekly on-site attendance. VP Area President Department 00639 - VP for Research Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $51,000 - $63,800 Close Date 03/06/2026 Priority Review Date (Note - Posting may close at any time) Job Summary The Office of Research Information Systems (ORIS) is seeking a Remote Technical Product Support Specialist, III. This position will review, analyze, and evaluate information technology systems operations. This individual will determine user needs and requirements and recommend ways to improve systems. They will serve as a primary point of contact between users and engineering/development staff, ensuring clear communication and effective issue resolution. In addition to technical support responsibilities, this position will play a key role in advancing a centralized support model for research compliance systems. ORIS aims to serve as a hub for research-related technology inquiries, providing guidance and connecting users to the appropriate resources or systems across the institution. The specialist will help streamline support processes, improve user experience, and ensure that researchers and staff are directed to the right solutions quickly and efficiently. About ORIS: The Office of Research Information Systems (ORIS) manages the Information Systems for the Vice President for Research. ORIS primarily supports Pre-Award and Post-Award grant management, the Institutional Review Board, Conflict of Interest, and other compliance-related systems. Work Arrangement: This position is hybrid. The incumbent will be required to work on campus but will also be able to telecommute a portion of their time, dependent on departmental needs and in accordance with the University of Utah Telecommuting Agreement. This agreement can terminate remote work at any time. Excellent health care coverage ( at affordable rates 14.2% retirement contributions (;/li> Generous paid leave time (;/li> 10 paid Holidays per year 50% tuition reduction ( for employee, spouse, and dependent children Flex spending accounts (;/li> Free transit on most UTA services Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel Growth and professional development opportunities Learn more about the great benefits of working for University of Utah: benefits.utah.edu The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget. Responsibilities Provide mid-level/tier two technical product support to customers remotely via inbound/escalated calls, emails, live chat, video, etc., by handling inquiries, assisting lower-level technical product support, and troubleshooting more complex technical product-related issues. Investigate escalated issues by reviewing initial support notes and gathering additional information from customer. Update tracking system of incident logs and convey customer feedback to teams responsible for product development. May escalate extremely technical or sophisticated issues to technical product support engineers or management. Require advanced knowledge of organization's products and/or services, policies, terms, and conditions. Considered highly skilled and proficient in discipline. Conduct complex, important work under minimal supervision and with wide latitude for independent judgment. Minimum Qualifications EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience). Department may hire employee at one of the following job levels: Remote Technical Product Support Specialist, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience. Remote Technical Product Support Specialist, III: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience. Preferences Experience with ITIL (Information Technology Infrastructure Library) frameworks, including incident, problem, and change management processes. Ability to apply ITIL principles to improve service delivery, streamline workflows, and enhance user experience in a centralized support environment. Type Benefited Staff Special Instructions Summary Additional Information The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action: Director/ Title IX Coordinator Office of Equal Opportunity and Affirmative Action (OEO/AA) 383 University Street, Level 1 OEO Suite Salt Lake City, UT 84112 Online reports may be submitted at oeo.utah.edu For more information: ;/strong> To inquire about this posting, email: or call . The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at or or University Human Resource Management at if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. 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