Job Title: Platform Engineer

Company Name: Sharpen Technologies Inc.

Job Url: https://www.simplyhired.com/job/uWN-iCE4QK9c2oC_Du6--8HZaC3MKsd6y0zgg0HIXMQwM326x3eY1g

Job Description: Platform Engineer
Sharpen Technologies Inc.
Remote

Job Details
1 hour ago
Benefits
Health savings account
Health insurance
Dental insurance
Vision insurance
401(k) matching
Opportunities for advancement
Qualifications
Go
PCI
Automation
Infrastructure as Code (IaC)
DevOps
IT system monitoring
GitHub Actions
Amazon ECS
System design
SOC 2
Mid-level
Bash
Infrastructure architecture design
VoIP
Incident response
Containerization
Terraform
Cloud Native Design
System architecture design
CircleCI
Grafana
1 year
SaaS
AI
TypeScript
Python
Amazon EKS
AWS CloudFormation
Full Job Description
Sharpen is hiring a Platform Engineer to help scale and evolve the core infrastructure that powers our cloud-native SaaS platform. You’ll work closely with our Platform Engineering Lead and other engineering teams to design, build, and maintain the systems, tools, and workflows that make our product development fast, reliable, and secure.

This role is ideal for someone who thrives in an environment where automation, observability, and DevOps culture are core values and who wants to grow into a technical leadership path over time.

What You’ll Do
Help design, build, and maintain our AWS-based infrastructure using IaC tools like AWS CDK or Terraform
Build internal tooling and developer experience improvements to reduce friction across engineering
Contribute to our observability and incident response strategy (Grafana, OpenTelemetry, etc.)
Participate in on-call rotations and help us refine our operational excellence practices
Collaborate with developers, QA, and security to ensure our infrastructure is stable, compliant, and cost-efficient
Support the adoption of DevOps best practices and participate in architectural discussions for new services

What We’re Looking For
1+ years of experience as a platform, infrastructure, or DevOps engineer
Hands-on experience with AWS and infrastructure-as-code tools (CDK, Terraform, CloudFormation, etc.)
Experience with CI/CD pipelines (GitHub Actions, CircleCI, etc.)
Familiarity with monitoring, logging, and tracing tools like Grafana or OpenTelemetry
Comfortable working with containerized applications in ECS, EKS, or similar environments
Solid scripting or programming experience in languages like TypeScript, Go, Python, or Bash
A bias for automation and a mindset of continual improvement
Experience using AI to automate and streamline workflows

Nice to Have
Experience supporting multi-tenant SaaS platforms
Exposure to security/compliance frameworks like SOC 2 or PCI
Experience working in teams that own their infrastructure and participate in on-call
Familiarity with SIP, VoIP systems, or real-time communication infrastructure

Why Join Sharpen?
We’re not your typical tech company—we’re collaborative, curious, and constantly pushing to improve how contact centers operate. If you’re ready to grow with a mission-driven team and make an impact on how companies connect with their customers, Sharpen is the place for you!
Competitive salary + commission and performance bonuses
Full benefits package (health, dental, vision, 401k)
401k match and employer HSA contribution
Career growth opportunities within a dynamic and growing company