Job Title: Manager of Software & Product Engineering

Company Name: Thryv

Job Url: https://recruiting2.ultipro.com/sup1002sprm/JobBoard/d7242952-1f26-44c3-bd0e-5dda7e739f73/OpportunityDetail?opportunityId=9ac4c598-10a7-4ee4-b3fe-886996c57c61&jr_id=69cd7263cdb525785fb87ffa

Job Description: Job details
Description
About the Position

At Thryv, we’re a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.

This role leads a team of specialists responsible for managing integration efforts within the Thryv platform. Leveraging industry best practices, the Manager of Software & Product Engineering plans designs, oversees, and optimizes integration processes, while also managing failure resolution and support requests. Additionally, this role holds ownership of subscriptions and billing management systems, ensuring accurate provisioning, entitlement tracking, lifecycle management and payment processing of customer subscriptions.

Responsibilities

Provides leadership, innovation, and direction to guide and support the team in developing integration processes. Monitors and manages the various integration partners in support of Thryv.
Manages failure resolution and supports request turnaround times within a ticketing system environment.
Assists in the determination of project milestones and delivery timelines. Designs business processes around integration development such as organizing and documentation of work completed.
Identifies tools and methodologies to streamline development.
Evaluates issues, provides resolution, and notifies senior leadership of any recurring issues. Organizes, manages, and reports on delivery for projects.
Leads the configuration and automation of billing and ordering systems, designing robust workflows and integrations that streamline revenue operations, reduce processing errors, and scale with business growth.
Establishes and/or approves team’s operating policies and procedures and monitors to ensure efficient and effective workflow.
Architects and develops new integrations.
 

Who We’re Looking For

Bachelor’s degree (or international equivalent), or equivalent experience, required.
6+ years of related experience, required.
Experience in people management, software development and/or programming, and using tray.io or compatible integration tools, required.
Experience with Git/GitHub, JIRA, Confluence, and CircleCI, required.
Experience developing in Agile, SCRUM, or similar iterative methodologies, required.
Experience in fast-growing companies or entrepreneurial environments, required.
GitHub or Stack Overflow profile showing contributions to open-source or personal projects, required.
8+ years of related experience, preferred.
Comprehensive industry knowledge and proven experience using integration tools such as Tibco, MuleSoft, Tray.io, Postman, etc.
Technical acumen with the ability to abstract from a detailed business requirement the necessary technical specifications to see how that detail can broadly be delivered utilizing all available tools and technologies.
Expert interpersonal, communication, and leadership skills, with the ability to mentor and develop others and build strong working relationships with key stakeholders across the business.
Proven project management skills with the ability to effectively manage multiple priorities with competing deadlines or conflicting demands, implementing or adapting to change in work or procedure as needed.
Experience in leveraging and deploying AI-powered systems, including working with large language models (LLM’s), machine learning pipelines, or generative AI tools.
Proven problem-solving skills with the ability to easily prototype and experiment.
Knowledge of design and implementation of Service Oriented Architecture, API’s, Web Applications, and relational and NoSQL databases, with an understanding of software development methodologies (e.g., Agile, Waterfall, etc.)
Comfortable with various programming languages and technologies, preferably JavaScript, JSON, React JS, Python, XML, Java, CURL and MySQL.
Ability to travel less than 5% of the time.
Must be 18 years of age or older.
Must successfully complete pre-employment screening process, as required.
Must successfully complete any required training or orientation courses, as needed.
What We Offer

Life requires balance, so we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not.

Work from anywhere – Thryv is a Remote First company!
Competitive medical, dental, and vision plans, plus a wellness program with added incentives
401(k) savings plan with company match and employee stock purchase plan
Continuing education benefits with tuition assistance programs
One week of paid time off at the end of the year, in addition to our standard paid time off policy.
Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win, and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

We support businesses across the U.S. and our team members are located across the country, and internationally.  We operate as a work from anywhere company and believe this allows us to be more productive.

Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Thryv Core Values:

Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.
Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen, and understand the ask.
Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.
Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.
DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).
Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity.
Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act.  This includes doing the right thing, even when no one is looking.  Think five years out or think for the long play.
Find out more at corporate.thryv.com/careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. 

We strive to ensure our work environment reflects diversity, fairness, and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.