Job Title: Industrial Product Support Engineer Company Name: HanAra Software Job Url: https://www.simplyhired.com/job/ZwihvjjxIKcZ9QztLphHhBR5wk4BpHhgJBAFzjgktd-ObkedoAp_SQ Job Description: ndustrial Product Support Engineer HanAra Software Remote Job Details Full-time $55,000 - $75,000 a year 14 hours ago Benefits Paid parental leave Health savings account Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Paid time off Adoption assistance Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Qualifications Network administration Human-machine interface (HMI) systems Computer Science Associate's degree in computer science Technical documentation Software support Equipment installation Software implementation Mid-level Windows Software installation Databases Database management Post-sales client support Computer Engineering Project implementation Supervisory control and data acquisition (SCADA) Associate's degree Full Job Description Position Summary For HanAra, it is about solutions and people. We focus on our ability to connect innovative solutions with expertise and customer care. To better help our customers and the process industry, we are looking for new members to join our team. If you believe in helping the process industry improve operations through technology and data, please apply. The product support engineer is primarily responsible for performing customer support activities related to the installation, engineering, and use of HanAra’s software. Like all positions at HanAra, this will require the customer support engineer to be passionate and to continuously improve and iterate. Skills and Qualifications Experience in software project implementation and installation Network administration knowledge of Windows operating systems Database management knowledge SCADA/DCS/HMI software systems knowledge is preferred Ability to configure plant data interfaces such as OPC, Modbus, BACnet, etc. Associate degree in Computer Science, Computer Engineering, Electronics, Instrumentation and Control, or related field or related experience Responsibilities The job responsibilities include but are not limited to: Install solutions at the customer site and provide the necessary engineering services Provide onsite and offsite technical support to customers Follow up with customers to ensure successful resolution of issues Provide technical expertise and documentation as needed Work with the product development and engineering departments to enhance the solutions based on user and customer feedback Work with the sales department to provide technical expertise to potential customers Benefits At HanAra, we strive to provide a benefits program that supports our members. Our current benefit offerings include: Comprehensive health care coverage: medical, dental, and vision plans with access to FSAs and HSAs; Employee Assistance Program Retirement: 401(k) plan with employer matching Paid Holidays & PTO Additional insurance: group life and personal accident insurance Paid parental leave and adoption assistance program Working at HanAra HanAra creates an environment where members have challenging work, have the tools to succeed, and have the opportunity to grow professionally. In our industry, you must be knowledgeable and stay innovative, so HanAra is built on a foundation of continuous learners. As a result, we recruit life-long learners who care. Our team focuses on creating results together that benefit our current and potential customers. This is how we will achieve our mission of improving the world’s infrastructure. By providing solutions and services that our members believe in, we continue to offer our customers the latest and most beneficial tools possible. To achieve our mission, HanAra fosters an environment of innovation where you learn around others and develop your skills. Members have autonomy to plan and execute their plans to accomplish goals as well as have the support of the team and company to succeed. So if you are passionate about achieving goals as a team and growing your expertise, HanAra is a great fit for you. About HanAra Software HanAra Software provides innovative technology based on our years of experience in the process industry. We help our customers achieve operational excellence by making plant management easy and simple and by maximizing return on assets. Our software helps plants move towards becoming digital plants and valuing their data as a corporate asset. Process plants have access to an ocean of data and the technological wave will only continue this trend. Our software turns a plant’s ocean of data into actionable intelligence, increasing the plant’s reliability and availability. HanAra is a subsidiary of South Korean-based BNF Technology. BNF Technology is a professional software development company that provides optimized software solutions for the operational management of process plants. BNF Technology provides various solutions to over 250 units across 2 continents to help them achieve operational excellence. Since 2000, we have developed data historians, data infrastructure, advanced pattern recognition, DCS HMI, and performance monitoring solutions. Our value to customers lasts far beyond implementation. It’s in how we truly understand and provide solutions that address our customers’ needs, the challenges they face in achieving operational goals, and the problems they are trying to solve. If you believe in the power of advanced pattern recognition and machine learning, in the value of helping others, and in the importance of doing the undoable, please join our team. HanAra Software Inc. is an equal opportunity employer. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, creed, disability, marital status, personal appearance, gender identity or expression, veteran or disability status, or any other classification protected by federal, state. Job Type: Full-time Pay: $55,000.00 - $75,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Work Location: Remote