Job Title: Director of AI Engineering Company Name: Gifthealth Job Url: https://recruiting.paylocity.com/Recruiting/Jobs/Details/3961382 Job Description: We are seeking a Director of AI Engineering to partner closely with Product, Pharmacy Operations, Customer Success, Customer Experience, Compliance, and Security to ensure AI systems are safe, explainable, and reliable in regulated environments This position plays a key role in shaping both near-term execution and long-term AI strategy across the organization., ensuring alignment with organizational goals, operational excellence, and compliance standards. Key Responsibilities Leads and manages AI engineering teams delivering production AI systems for pharmacy operations and customer support Defines and executes AI strategy and roadmap aligned with healthcare, pharmacy, and CX business priorities Oversees design, deployment, and monitoring of AI/ML systems (e.g., workflow automation, NLP, predictive models) Partners with Pharmacy Ops, Customer Success, Customer Experience, Product, Compliance, and Security to ensure AI solutions meet regulatory and quality standards Establishes governance for model validation, explainability, monitoring, and incident response in regulated use cases Evaluates emerging AI tools and vendors specific to healthcare, pharmacy, and customer engagement Qualifications Education:  Bachelor’s degree in computer science, engineering, data science, or related field OR equivalent combination of education and experience (Required) Master’s degree or PhD in AI, machine learning, computer science, or related discipline (Preferred) Licensure/Certification: None Experience: 10+ years of software, data, or AI engineering experience 3+ years leading AI/ML or advanced engineering teams Demonstrated experience deploying AI systems that support operational decision-making or customer interactions Knowledge, Skills, & Abilities:   Knowledge of applied AI/ML systems in production environments; NLP and automation technologies used in customer support and operational workflows; cloud-based AI platforms and MLOps practices; and data privacy, security, and model governance in regulated industries (Required) Knowledge of pharmacy operations, prescription workflows, and medication fulfillment processes; healthcare compliance concepts (HIPAA, PHI handling, auditability); and responsible AI and explainability techniques for decision-support systems (Preferred) Technical and people leadership of AI/ML engineering teams skills (Required) Cross-functional collaboration skills with non-technical healthcare stakeholders (Required) Vendor evaluation skills for healthcare AI tooling (Preferred) Ability to design scalable, reliable AI systems for operational and customer-facing use cases (Required) Ability to translate pharmacy and customer experience problems into AI solutions (Required) Ability to balance innovation with risk management and compliance (Required) Ability to budget and roadmap ownership for AI platforms (Preferred) Ability to influence executive-level strategy related to automation and AI adoption (Preferred) Work Environment Location: Remote Schedule: Daytime hours Monday through Friday with night and weekend hours on occasion as determined by the needs of the business Regular meetings with internal Engineering Managers, Senior AI/ML Engineers, Senior Software Engineers, Pharmacy Operations, Clinical Leadership, Customer Success, Product Management, Security, Legal, Compliance, and executive leadership teams. This role may also have meetings with external technology vendor, cloud service provider, implementation, compliance, and client partner representatives Key Essential Functions Must be able to remain in a stationary position for extended periods while writing or reviewing documentation Must be able to work on a computer for the entire shift Must be able to attend virtual meetings with cross-functional teams Employment Classification Status: Full-time FLSA: Exempt   Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.  We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time. Salary Description $189,671 - $237,089