Job Title: Data Collections Strategy and WFM Analyst

Company Name: Softgic S.A.S.

Job Url: https://softwareestrategico.zohorecruit.com/jobs/Careers/684512000015502574/Data-Collections-Strategy-and-WFM-Analyst?source=CareerSite

Job Description: Remote (anywhere).

Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy:
Deliver quality products and services.
Achieve the satisfaction of our internal and external clients.
Encourage in our team the importance of training to grow professionally and personally through development plans.
Comply with the applicable legal and regulatory requirements.
Promote continuous improvement of the quality management system.
What makes you a strong candidate:

You have 3+ years of experience in Microsoft Power BI and SQL.
You are expert in strategic management.
You are proficient in CRM (Customer Relationship Management), contact center management, data collection, and WFM Analyst.
English - Native or fully fluent.
Spanish - Conversational.
Responsibilities and more:

Lead the development, testing, performance monitoring, and rollout of collections strategies, including segmentation, contact strategy, and payment strategies.
Supervise champion-challenger testing and the development, validation, implementation, and monitoring of decision tree segmentations.
Partner with the Analytics team to develop and monitor collections performance and internal scoring/segmentation.
Lead Collections Strategy support for critical company initiatives (new client and product introductions).
Partner with Operations and Compliance teams to expand data access, improve decision-making, and implement new capabilities.
Collaborate with Collections Operations to identify, prioritize, test, and roll out new technology initiatives (MMS, SMS, Portals, etc.) to reduce expenses and enhance customer experience.
Actively manage a portfolio of collections strategy initiatives, track performance, and provide regular updates to senior management and stakeholders.
Partner with the Strategic Initiatives & Planning team on intake, prioritization, planning, change management, and performance monitoring.
Partner with Legal, Compliance, and other groups to assess gaps in new laws, regulations, and regulatory guidance; lead and implement compliance changes when necessary.
Lead the adoption of best-in-class methodologies (e.g., design of experiments), processes, tools, and infrastructure to strengthen strategy development and analytics.
Collaborate with Business Intelligence and Credit Analytics & Reporting teams to develop BI and management reporting.
Perform other duties or special projects as assigned.


Requirements
5+ years of strategy management experience.
Proven ability to build and lead high-performing collection strategy teams.
Experience leading analytics, including champion vs. challenger testing and decision tree segmentation.
Strong relationship-building, verbal/written communication, and influencing skills, with ability to influence executives.
Proficiency in Microsoft Office (Excel, PowerPoint, Word).
Experience with digital transformation, automation, and CRM/contact center technologies.
Availability: 8:00 a.m.–5:00 p.m.; on call as needed.
Extensive knowledge of Contact Center management, scheduling, and call monitoring software/applications to analyze and interpret data for enhancing member experience and operations.
3+ years of SQL and Power BI experience.


Benefits
We're certified as a Great Place to Work.
Opportunities for advancement and growth.
Paid time off.
Formal education and certifications support.
Benefits with partner companies.
Referral program.
Flexible working hours.


I'm interested
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