Job Title: Customer-Centric Cloud Engineer

Company Name: Dover

Job Url: https://app.dover.com/apply/Sourcedirect%20Talent/be18bd75-fdfd-4364-a757-307164cf0d25?jr_id=69aa5bc69ca4e908ec65b17f

Job Description: This organization is seeking customer-centric technologists who are passionate about helping companies successfully adopt and scale modern cloud-native platforms.

In this role, you will work closely with customers to guide them from implementation through production deployment, ensuring they achieve success with the platform. The ideal candidate enjoys troubleshooting complex systems, solving technical challenges, and combining strong technical expertise with excellent communication skills.

This role is well suited to engineers who enjoy supporting customers throughout the lifecycle and acting as a trusted technical advisor for cloud-native technologies and distributed systems.

This is a remote role for candidates based in the Pacific Time Zone (US West Coast).

Please note that work visa sponsorship is not available for this role.

Responsibilities
Provide day-to-day expert technical guidance to existing customers

Build strong relationships with customers, sales teams, and product teams

Proactively guide customers through architectural and platform setup decisions

Troubleshoot complex technical challenges in collaboration with developers and field engineers

Contribute to open-source and platform-related projects through issues, pull requests, and documentation

Stay current with new platform capabilities and related technologies to maintain deep technical expertise

Maintain professionalism and empathy when managing complex or high-pressure support scenarios

Engage with relevant open-source communities to support adoption and external collaboration

Requirements
Minimum 2 years of hands-on experience with Kubernetes

Working knowledge of Go, Java, Node.js, or a similar modern programming language

Ability to review and troubleshoot code when diagnosing technical issues

Strong written and verbal communication skills

Culture & Environment
This organization emphasizes hiring talented people, fostering a collaborative and fast-moving environment, and enabling teams to work closely with customers to solve complex challenges.

Teams collaborate directly with customers, partners, and open-source communities to deliver technical innovation, architectural best practices, and hands-on guidance. Their engagement model enables customers to achieve rapid success while continuing to scale their production environments.

The company is committed to creating an inclusive workplace and is an equal opportunity employer.