Job Title: VP of Engineering

Company Name: Envoy Studios, INC

Job Details: RemoteFull,Time

Job Url: https://hiring.cafe/viewjob/85cq5g44y65rfl7k

Job Description: Posted 1w agoVP of Engineering@ Envoy Studios, INCView All JobsUnited StatesRemoteFull TimeResponsibilities:Lead team, Coach technologists, Drive growthRequirements Summary:Senior leadership role to grow the technical services offering; experience leading technologists; strong Zendesk and cloud tech background.Technical Tools Mentioned:Java, C#, Node.js, Python, PHP, JavaScript, REST APIs, Tray.io, Workato, AWS, Google Cloud, Azure
This key senior leadership position will serve as a growth engine for the business - by imagining the possibilities of the Zendesk solution for our customers - from Sunshine Conversations, to custom development, to data migrations - this team and line of business will fuel the continued growth in the business.
      Description
          
            About Envoy:Envoy was born from years of Zendesk experience. While we are a separate team, we maintain close ties with our Zendesk counterparts and our clients benefit from our deep Zendesk expertise and firsthand knowledge of new products and updates.We believe great teams deserve great tools and we make it happen. By combining expertise with an easy, personalized, and human experience, we set even our most complex clients up for success. We’re here to help clients save time, optimize processes, and evolve their experience to keep them one step ahead of the competition.Our professional services firm specializes in next generation customer experience. Our partner eco-system currently includes Zendesk, Gong, Ultimate.ai, and Ada and we will continually evolve our offering. About the Role: This key senior leadership position will serve as a growth engine for the business - by imagining the possibilities of the Zendesk solution for our customers - from Sunshine Conversations, to custom development, to data migrations - this team and line of business will fuel the continued growth in the business.What You’ll Be Responsible For:Identify new ways to grow the technical services offering and collaborate with management team on company-wide goalsBuild, grow, and lead a team of developers, technical architects, and solution architects to delight our customers and grow the technical services offeringProvide coaching, feedback and career & development support to a team of technologistsProvide business consultation for customers, capture the business problem we are solving together, and lead the Solution Architecture team to scope Zendesk solutions in order to meet and exceed expectationsRespond to high-profile, high-impact customer escalations in a fashion that encourages confidence and continued customer loyaltyMaintain product expertise across the Zendesk product lineMust Haves:Ability to be the trusted advisor for our customers coupled with the ability to influence at the executive levelAbility to build a deep understanding of a customer’s communications needs and guide them to a technical solutionWillingness to learn new technologiesPrevious software development experience in one or more of the following areas:backend (Java, C#, Node.js, Python, PHP)web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)Experience building with REST APIs and middleware (Tray.io, Workato) Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.5-7 years of experience leading a team of technologists in a growth organizationBachelor’s DegreeNice to haves:Experience in start up / quick moving product experience a plus Experience with Zendesk a plusExperience with mobile development a plus 
          
        About the Company
         
            Envoy is a professional services firm specializing in next generation customer experience. Our partner eco-system currently includes Zendesk, Gong, Ultimate.ai, and Ada and we will continually evolve our offering.

Our company culture is built on trust and a human-centered approach to everything we do. With a fully remote workforce, our strong employee-first culture is what helps us delight customers, have an engaged team, and accelerate our growth.