Job Title: Technical Product Solutions Engineer

Company Name: Teak

Job Details: RemoteFull,Time

Job Url: https://hiring.cafe/viewjob/f24n0g7qs7o56shv

Job Description: Posted 1mo agoTechnical Product Solutions Engineer@ TeakView All JobsWebsiteUnited StatesRemoteFull TimeResponsibilities:Lead integration, Guide partners, Document learningsRequirements Summary:Experienced engineer with polyglot development skills and partner-facing capabilities.Technical Tools Mentioned:HTML, CSS, JavaScript, React, Python, PHP, Java, C, C++, APIs, JWT, SQL, MySQL
About TeakTeak is building better experiences for people attending live events and booking travel. Our easy-to-embed, full-service solutions let companies offer consumers flexibility and refundability right at the point of purchase. We have served over 12 million consumers and made over $1B in experiences refundable. Our business is growing quickly and is profitable.We're a fully remote, fast-moving, high-impact team that thrives on solving hard problems. Every role here is mission-critical, and every person has the opportunity to shape Teak's future.The RoleAs a Technical Product Solutions Engineer, you'll partner directly with our customers' product and engineering teams to ensure successful integrations with Teak. Your work will directly impact how seamlessly new partners onboard, how reliably our products perform at scale, and how efficiently development teams implement our solutions.This role is ideal for a senior software architect who loves to teach, work hands-on with their strong polyglot dev chops, influence other engineers from our partners’ teams, and:Being the key technical contact and responsible for solving problems that impact real users and business resultsThriving in customer and partner-facing roles that require both technical depth and strong interpersonal skillsEnabling others to build solutions rather than owning end-to-end feature developmentComfortable discussing architecture with engineers and strategy with business stakeholders.You’ll be trusted to lead partner integrations, guide partners, and design repeatable solutions, while reducing bottlenecks for our core engineering teams.A Day in the LifeYou’ll start your day reviewing partner integration logs, updates, and support requests, then jump into solving real integration challenges; debugging APIs, reviewing front-end implementations, or guiding a partner through next steps.You’ll collaborate with Product and Engineering to turn one-off fixes into scalable solutions, document what you learn, and help partners move confidently toward launch. Every day ends with clear progress and real impact.What You’ll DoPre-Sales & Business DevelopmentLead pre-sales technical activities, educating prospects on product capabilities, integration options, and technical requirementsBuild critical relationships with partners’ key technical and product stakeholdersLead Partner IntegrationsCollaborate with partners to architect solutions by defining clear technical steps, success criteria, and implementation plans, and lead their integrations from kickoff through launchConfigure account structures and technical parameters to optimize performanceConduct and lead user acceptance Testing & go-live readiness audits before solutions launchEnable Stability & GrowthManage the development and upkeep of technical resources and customer API documentationPlan and execute rollout strategies for new technical products, API versions, and platform enhancementsCoordinate communication and transition plans for breaking changes or deprecationsManage partner impact during platform updatesTraining & Enablement (Internal)Deliver ongoing training to Sales and Customer Success teams on technical products, integration mechanics, and best practicesEnable non-technical teams to speak confidently about technical capabilitiesDaily Operations & Proactive MonitoringConduct daily operational reviews of partner integrations to identify issues, trends, and opportunitiesProactively monitor partner integration health and performance metrics (not just reactive troubleshooting)Regular check-ins with active partners to ensure ongoing successEscalation ManagementExplicitly manage escalations and resolve complex technical challenges in collaboration with cross-functional teamsDefine escalation paths and SLAsVoice of the Customer/PartnerServe as primary advocate for partner technical needs across all internal departmentsGather, synthesize, and communicate partner feedback to inform product development and roadmapIdentify trends in partner requests and pain points to drive proactive platform improvementsRegular feedback loops to Product and Engineering teamsWhat We’re Looking ForTechnical SkillsExperience with client-side web technologies (HTML, CSS, JavaScript, modern frameworks like React)Experience coding in multiple common programming languages (Python, PHP, Java, C, C++, etc.)Comfortable working with APIs, authentication (JWT), and integrations in large-scale ecommerce environmentsExperience in troubleshooting technical issues for customers or partnersFamiliarity with SQL / MySQL and fundamental data analysisHow You WorkClear communicator who can explain technical concepts to non-technical audiencesStrong problem-solver who enjoys figuring things outComfortable taking ownership and working independently in a remote environmentGrowth & ImpactThis role offers real opportunities to:Expand your technical breadth across integrations, APIs, and product workflowsInfluence how our platform scales and how developers experience itGrow into more senior technical, architectural, or leadership paths over timeWhy You’ll Love Working at TeakFully remote (work from anywhere)Competitive salary + equityUnlimited PTOMedical, dental, and vision coverageAnnual bonus program401(k) with matching$100/month for event ticketsCompany-sponsored events