Job Title: Principal Technical Support Engineer (Pacific Time Zone) (23496)

Company Name: Pegasystems

Job Details: $99k-$151k/yrRemoteFull,Time

Job Url: https://hiring.cafe/viewjob/pwnanndns3kmzq57

Job Description: Posted 1w agoPrincipal Technical Support Engineer (Pacific Time Zone) (23496)@ PegasystemsView All JobsWebsiteUnited States$99k-$151k/yrRemoteFull TimeResponsibilities:advise customers, troubleshoot issues, lead discussionsRequirements Summary:5+ years in a technical role with Java/J2EE, 2+ years in Java development, 4+ years in administering Java application servers (Tomcat); Bachelor's or Master's in CS/Engineering or equivalent experience; strong troubleshooting and communication.Technical Tools Mentioned:Java, J2EE, Tomcat, PostgreSQL, SQL, APIs, AI
Career Opportunities: Principal Technical Support Engineer (Pacific Time Zone) (23496)Requisition ID 23496 - Posted  - United States - Texas  Job Description Print Preview                                                                	         			         	               		        		        				            	                	              	        	        	            	                	                                                                                                                                         Job ID: 23496   Meet Our Team:We are face of Pega for our customers. As part of our Global Support organization, we provide world-class technical guidance and trusted advisory support across Pega's products and cloud services.  Our team partners closely with customers and colleagues worldwide to deliver exceptional outcomes and make working with Pega easy, rewarding, and impactful.Picture Yourself at Pega:Pega is transforming how the world builds enterprise solftware.  As a Principal Technical Support Engineer, you will be a go-to-expert, partnering with customers, internal teams, and Pega partners to design, deploy, and support complex Pega solutions across the full application cycle.  This is not a traditional help-desk role; it's a senior, hands-on developer-to-developer support and advisory postiion where your expertise directly influences customer success.What You'll Do at Pega:Serve as a trusted technical advisor, helping customers resolve complex, high-impact challenges across Pega platformsApply deep technical expertise to troubleshoot, analyze, and resolve sophisticated issues involving applicaiton architecture, integrations, and performancePartner with Engineering, Product and Professional Services teams to drive solutions and improve platform qualityLead technical discussions with customer teams at all levels, clearly articulating root cause, recommendations, and next stepsWho You Are:Comfortable providing support and on-call coverage on a rotationStrong analytical and problem-solving skills.Experience working directly with stakeholders and customers in high-pressure situations, with a focus on expectation management, and clear comunicationAble to quickly understand end-to-end customer environments, architectures, and modelsWhat You've Accomplished:Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience5+ years in a technical role, involving Java/J2EE and database-driven enterprise applications4+ years of hands-on experience as a Java developer2+ years supporting or administering Java application servers (i.e., Tomcat)Strong troubleshooting and debugging experience in complex production environmentsExperience with relational databases (preferably, PostgreSQL)Interest and exposure to AI-enabled technologies and solutionsPega Offers You:Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2Additional InformationBase salary range for this role is 98,800 - 150,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it. Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. Labor Condition ApplicationsGDPR Candidate Privacy NoticePegasystems Limited UK Gender Pay Gap StatementEEO/AA Policy StatementYour Employee Rights Under the Family and Medical Leave ActE-Verify NoticeEmployee Polygraph Protection Act Rights                                 	                                                   	            		           	              		        		        				            	                	              	        	        	            	                	                                                                                                                                        Email this job to a friend   The job has been sent to           Please provide the information belowJob title:        *Your friend’s email address:        Message:                                           *Confirm you are not a robot:                                                                          Requisition ID 23496 - Posted  - United States - TexasJob ID: 23496   Meet Our Team:We are face of Pega for our customers. As part of our Global Support organization, we provide world-class technical guidance and trusted advisory support across Pega's products and cloud services.  Our team partners closely with customers and colleagues worldwide to deliver exceptional outcomes and make working with Pega easy, rewarding, and impactful.Picture Yourself at Pega:Pega is transforming how the world builds enterprise solftware.  As a Principal Technical Support Engineer, you will be a go-to-expert, partnering with customers, internal teams, and Pega partners to design, deploy, and support complex Pega solutions across the full application cycle.  This is not a traditional help-desk role; it's a senior, hands-on developer-to-developer support and advisory postiion where your expertise directly influences customer success.What You'll Do at Pega:Serve as a trusted technical advisor, helping customers resolve complex, high-impact challenges across Pega platformsApply deep technical expertise to troubleshoot, analyze, and resolve sophisticated issues involving applicaiton architecture, integrations, and performancePartner with Engineering, Product and Professional Services teams to drive solutions and improve platform qualityLead technical discussions with customer teams at all levels, clearly articulating root cause, recommendations, and next stepsWho You Are:Comfortable providing support and on-call coverage on a rotationStrong analytical and problem-solving skills.Experience working directly with stakeholders and customers in high-pressure situations, with a focus on expectation management, and clear comunicationAble to quickly understand end-to-end customer environments, architectures, and modelsWhat You've Accomplished:Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience5+ years in a technical role, involving Java/J2EE and database-driven enterprise applications4+ years of hands-on experience as a Java developer2+ years supporting or administering Java application servers (i.e., Tomcat)Strong troubleshooting and debugging experience in complex production environmentsExperience with relational databases (preferably, PostgreSQL)Interest and exposure to AI-enabled technologies and solutionsPega Offers You:Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2Additional InformationBase salary range for this role is 98,800 - 150,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it. Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. Labor Condition ApplicationsGDPR Candidate Privacy NoticePegasystems Limited UK Gender Pay Gap StatementEEO/AA Policy StatementYour Employee Rights Under the Family and Medical Leave ActE-Verify NoticeEmployee Polygraph Protection Act Rights Email this job to a friend The job has been sent to           The job has been sent to          Job ID: 23496   Meet Our Team:We are face of Pega for our customers. As part of our Global Support organization, we provide world-class technical guidance and trusted advisory support across Pega's products and cloud services.  Our team partners closely with customers and colleagues worldwide to deliver exceptional outcomes and make working with Pega easy, rewarding, and impactful.Picture Yourself at Pega:Pega is transforming how the world builds enterprise solftware.  As a Principal Technical Support Engineer, you will be a go-to-expert, partnering with customers, internal teams, and Pega partners to design, deploy, and support complex Pega solutions across the full application cycle.  This is not a traditional help-desk role; it's a senior, hands-on developer-to-developer support and advisory postiion where your expertise directly influences customer success.What You'll Do at Pega:Serve as a trusted technical advisor, helping customers resolve complex, high-impact challenges across Pega platformsApply deep technical expertise to troubleshoot, analyze, and resolve sophisticated issues involving applicaiton architecture, integrations, and performancePartner with Engineering, Product and Professional Services teams to drive solutions and improve platform qualityLead technical discussions with customer teams at all levels, clearly articulating root cause, recommendations, and next stepsWho You Are:Comfortable providing support and on-call coverage on a rotationStrong analytical and problem-solving skills.Experience working directly with stakeholders and customers in high-pressure situations, with a focus on expectation management, and clear comunicationAble to quickly understand end-to-end customer environments, architectures, and modelsWhat You've Accomplished:Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience5+ years in a technical role, involving Java/J2EE and database-driven enterprise applications4+ years of hands-on experience as a Java developer2+ years supporting or administering Java application servers (i.e., Tomcat)Strong troubleshooting and debugging experience in complex production environmentsExperience with relational databases (preferably, PostgreSQL)Interest and exposure to AI-enabled technologies and solutionsPega Offers You:Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2Additional InformationBase salary range for this role is 98,800 - 150,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it. Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes. We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role. As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law. Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals. Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits. Labor Condition ApplicationsGDPR Candidate Privacy NoticePegasystems Limited UK Gender Pay Gap StatementEEO/AA Policy StatementYour Employee Rights Under the Family and Medical Leave ActE-Verify NoticeEmployee Polygraph Protection Act Rights