Job Title: Platform Implementation Consultant

Company Name: Brightidea

Job Details: Be,an,Early,Applicant,Hiring,Remotely,in,San,Francisco,,CA,In-Office,or,Remote,Mid,level

Job Url: https://builtin.com/job/platform-implementation-consultant/8457484

Job Description: Platform Implementation ConsultantAbout the RoleThe Platform Implementation Consultant (PIC) is a senior, client-facing role responsible for leading the successful implementation of the Brightidea Innovation Management platform across complex enterprise environments. This role sits at the intersection of technical execution, strategic implementation consulting, and client leadership.This position is focused on software implementation, bridging the gap between what a client is trying to achieve and what the Brightidea platform can technically deliver. The PIC owns that translation end-to-end: understanding client vision, prescribing solutions, configuring the platform, managing scope and expectations, and driving adoption across the organization.This role is critical to the success of Brightidea’s Professional Services team and requires someone who can both do the work and engage with the client.Key responsibilities include, but are not limited to:Client Implementation & Technical LeadershipLead end-to-end software implementations for enterprise clients, from discovery through launch and expansionTranslate client business processes and goals into scalable Brightidea configurations and product solutionsServe as the product authority and trusted advisor during client engagementsConfidently prescribe best-practice solutions and guide clients away from non-viable approaches when necessaryBalance client vision with platform capabilities, timelines, and scopePlatform Configuration & DevelopmentBuild and manage complex Brightidea configurations, templates, and client systemsAdvise on and implement solutions involving design, Product APIs, and integrationsTroubleshoot, test, and validate configurations to ensure quality deliveryExplore, experiment, and self-solve technical challenges before escalating when neededStrategic Implementation & AdoptionThink beyond individual use cases to identify opportunities for broader platform adoption across the enterpriseHelp clients position Brightidea as a foundational system, not a one-off processPartner with internal teams to align implementations with long-term customer success and expansion goalsProject & Stakeholder ManagementOwn project scope, documentation, schedules, and delivery plansManage multiple client engagements simultaneously while maintaining quality and momentumProactively communicate status, risks, and recommendations to clients and internal stakeholdersSupport sales and services leadership as needed during pre-sales or escalation scenariosEnablement & Internal ContributionDeliver technical training to customers, including live sessions and recorded contentScript and record standardized training videosContribute to internal best practices, templates, and strategic services initiativesWhat you need to succeed:3–5+ years of experience in software implementation consulting, SaaS professional services, or technical consultingStrong hands-on experience with web technologies (HTML, CSS, JavaScript) -and APIsExperience implementing or supporting enterprise-scale software solutionsProven ability to manage multiple client engagements simultaneouslyStrong project management and documentation skillsConfident, authoritative communication style that inspires trust with senior stakeholdersAbility to lead client conversations, manage expectations, and navigate trade-offsExcellent written, verbal, and facilitation skillsFull-stack, self-starter mentality — willing to dig in, experiment, and figure things outStrategic thinker who can see beyond individual tasks to enterprise-level impactCollaborative team player with a strong sense of ownership and accountabilityComfortable operating in ambiguity and fast-paced environmentsExperience with enterprise integrations and global collaboration toolsPrior work at consulting firms or SaaS companies delivering custom implementationsFamiliarity with innovation, idea management, or digital transformation platformsExperience supporting large, complex enterprise clientsBachelor’s degree required; advanced degree a plusAbility to travel up to 50% (typical travel closer to ~20%)Our Team:Brightidea believes that everyone has the ability to make a difference and that a diverse team generates more innovation and bigger ideas. Just as our product invites organizations to crowd source innovation across their workforce, Brightidea is inclusive and does not discriminate. We accept everybody.