Job Title: Engineering Manager, Platform Services

Company Name: Resonate

Job Details: RemoteFull,Time

Job Url: https://hiring.cafe/viewjob/12ktoy0cxrshjq63

Job Description: Posted 3mo agoEngineering Manager, Platform Services@ ResonateView All JobsWebsiteReston or New York City or WashingtonRemoteFull TimeResponsibilities:Leading platform, Mentoring engineers, Delivering roadmapRequirements Summary:7+ years production software; 5+ years leading teams; multi-tenant SaaS on AWS; backend Java/Spring Boot; frontend/API; observability; scalable infra; strong leadership.Technical Tools Mentioned:Java, Spring Boot, React, APIs, AWS, Observability, Monitoring, Incident management
Resonate is a leading provider of high-quality, AI-powered consumer data, intelligence, and technology, empowering marketers to create a more personalized world that increases customer acquisition and lifetime value. Our SaaS platform, Ignite, and our Data-as-a-Service (DaaS) offerings provide unparalleled insights into consumer motivations, values, and behaviors, enabling our clients to connect with their target audiences in more meaningful and effective ways. We are a dynamic and fast-growing company seeking passionate and innovative individuals to join our team!We are entering a new era powered by generative and agentic AI systems, and we're seeking an Engineering Manager, Platform Services to lead that transformation. This role owns the engineering team responsible for our marketing intelligence platform and activation services, the connective tissue that powers the way brands plan, execute, and measure campaigns across the digital ecosystem.You'll lead a team of software engineers building the platform that connects our AI-powered consumer intelligence to the broader martech/adtech ecosystem. This isn't about maintaining the status quo, but rather transforming our SaaS platform into an AI-native environment where agentic systems become core to how marketers work. You'll assess our current stack, form strong technical opinions, and drive bold moves to modernize architecture while delivering measurable business value.Key ResponsibilitiesTechnical Leadership (40%)Lead the transformation of our platform into an AI-native environment with agentic systems (AI that plans and executes multi-step marketing workflows)Assess current architecture, identify technical debt, and drive modernization with measurable outcomes (target: 30%+ improvement in platform performance or cost efficiency)Own platform reliability, scalability, and integrations across the martech/adtech ecosystem (DSPs, CDPs, etc.)Maintain hands-on involvement in critical architecture decisions; able to provide technical direction when leads are unavailableSet engineering standards that balance quality with velocity—clean code, smart automation, lightweight processChampion AI tooling (GitHub Copilot, Claude, agent frameworks) throughout the development lifecyclePeople Leadership (40%)Lead, mentor, and retain a high-performing team of software engineers across platform and integration servicesConduct regular 1:1s, career planning, and performance reviews with clear, constructive feedbackCreate growth paths and development opportunities; track record of promoting engineers and maintaining low attritionFoster a culture of ownership, collaboration, and technical excellenceManage hiring, onboarding, and team composition to build the capabilities we needRemove roadblocks and protect the team from unnecessary distractionsDrive adoption of modern practices and AI tooling—address skepticism with empathy and evidenceDelivery & Strategy (20%)Partner with Product to shape roadmap, estimate accurately, and deliver with predictabilityLead incident response from detection to resolution, including communications and blameless post-mortemsAlign engineering strategy with business goals and product prioritiesMonitor team health, velocity, and delivery risks—address proactivelyQualifications & Experience RequirementsTechnical Experience7+ years building production software with hands-on experience as a senior engineer before moving to management5+ years leading engineering teams of 10+ people with proven track record of developing talentDeep experience building or scaling multi-tenant SaaS platforms in AWSStrong backend expertise (Java/Spring Boot, or similar modern frameworks) with production experience at scale (millions of daily transactions, sub-second latency requirements)Experience with modern frontend technologies and API designTrack record of measurable platform improvements (e.g., "reduced infrastructure costs by 40%," "improved response times by 75%," "achieved 99.99% uptime")Familiarity with observability, monitoring, and incident management at scaleLeadership & MindsetGenuinely excited about AI/ML capabilities—LLMs, RAG systems, agent frameworks (LangChain or similar)—eager to separate real value from hypeStrong architectural opinions, but not dogmatic—you adapt based on context and dataClear communicator who translates between technical complexity and business valueComfortable with ambiguity; confident making decisions and iterating quicklyProcess-minded but anti-bureaucracy—you create clarity without creating frictionLow-ego leader who combines strategic thinking with hands-on leadership and a bias toward actionProven ability to give direct, constructive feedback that helps engineers growPreferred QualificationsExperience in adtech, martech, or data-intensive B2B SaaS environmentsBackground integrating with DSPs, CDPs, or similar marketing ecosystem platformsExperience with Java/Spring, LLM agent frameworks, React, and real-time streaming architecturesTrack record building and growing high performing software engineering teamsHistory of driving adoption of AI tooling and modern development practicesExperience in fast-paced, resource-constrained environments where initiative is rewarded Resonate Attributes At Resonate, we care about more than your experience on paper. We look for teammates who bring the right mindset and ways of working to help us do great work, together. The Resonators who thrive here embody these qualities:Proactive Problem-Solving: You spot challenges early and take initiative to solve them.Ownership: You take initiative, follow through, and hold yourself accountable.Collaboration: You value working with others and building strong, respectful relationships.Adaptability: You stay steady through change and adjust when needed.Growth Mindset: You’re open to learning, feedback, and trying new things.Customer Focus: You keep the end user in mind and aim for impact.Clear Communication: You express ideas simply and listen to understand.Integrity & Empathy: You act with honesty and consider the people around you.Strategic Thinking: You focus on what matters most and work with purpose.Drive: You show up motivated and ready to move things forward.Readiness: You bring the skills to contribute meaningfully from day one.These attributes are the foundation of how we work and grow together! BenefitsBesides the opportunity to work alongside smart, fun, and hard-working colleagues at Resonate, you'll also enjoy uncapped growth potential, the chance to have a meaningful impact on the company, and the opportunity to work on cutting-edge, AI-powered marketing data and identity solutions that are forever changing the industry. From a competitive 401(k) match to an Open PTO policy that encourages real time off, we’re committed to creating an environment where our team members can thrive both inside and outside of work. Our comprehensive benefits package is designed to meet the diverse needs of our employees and their families. A full list of benefits is shared with candidates following their initial conversation with our HR team, so you’ll have a clear understanding of the support and resources available to you as part of the Resonate team.LocationAt Resonate, we take a remote-first approach to work, offering a flexible environment that empowers our team to collaborate seamlessly across different locations. While we embrace remote work, we also encourage thoughtful and intentional in-person collaboration to foster connection and teamwork when needed. Whether you're working from home or joining us in one of our state-of-the-art offices, you'll have the tools and resources you need to succeed.Resonate is headquartered in Reston, VA, with offices in New York City and Washington, D.C. Our EEO Statement:Resonate is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outline by federal, state, or local laws.Find out more about our story at www.resonate.com.