Job Title: Customer Success Engineer

Company Name: Mona Lee

Job Details: RemoteFull,Time

Job Url: https://hiring.cafe/viewjob/ra1v9ob515xet942

Job Description: Posted 9mo agoCustomer Success Engineer@ Mona LeeView All JobsWebsiteUnited StatesRemoteFull TimeResponsibilities:serve customers, triage tickets, collaborate teamsRequirements Summary:2+ years in engineering or technical support for B2B SaaS; experience with monitoring/testing tools; web tech knowledge; SQL and scripting; familiarity with ticketing systems.Technical Tools Mentioned:Postman, PostHog, CloudWatch, Zendesk, Jira, Next.js, React, Node.js, JavaScript, TypeScript, Python, Bash
About the roleAs we expand our impact, we’re seeking passionate Customer Success Engineers to be the bridge between our innovative technology and our valued B2B customers. In this role, you’ll play a pivotal part in ensuring seamless experiences for users of our Artemis platform artemis.solar, addressing technical inquiries, and collaborating with other engineers, product managers, and designers in our teams to drive continuous improvement. What you'll doServe as the primary point of contact for B2B customers, addressing technical inquiries related to our software.Triage, diagnose, and resolve Tier 1 and Tier 2 support tickets, ensuring timely and effective solutions.Collaborate closely with engineering and product teams to escalate complex issues.Monitor system performance and proactively identify potential issues to minimize customer impact.Develop and maintain documentation, including knowledge base articles and troubleshooting guides.Assist customers in understanding and utilizing platform features, ensuring optimal user experience.QualificationsMinimum of two years of experience in an engineering or technical support role within a B2B SaaS environment.Proficiency in using testing and monitoring tools such as Postman, PostHog, CloudWatch, or similar.Familiarity with web technologies including Next.js, React, Node.js, JavaScript/TypeScript, or similar.Basic knowledge of SQL and scripting languages (e.g., Python, Bash) for data analysis and automation tasks.Experience with support ticketing systems like Zendesk, Jira, or similar platforms.What we offerProfessional development through courses, seminars, and certifications.Annual tech allowance.Health benefits.Stock options.Paid time off and vacations.Fully remote work.If you are passionate about web development and customer-focused design, looking for growth opportunities, and eager to face exciting challenges in a dynamic startup environment, we’d love to hear from you. Monalee is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.