Job Title: Customer Success Engineer

Company Name: Magic Labs, Inc.

Job Details: Easy,Apply,Hiring,Remotely,in,United,States,Remote,100K-120K,Annually,Mid,level

Job Url: https://builtin.com/job/customer-success-engineer/8421838

Job Description: About Magic LabsMagic is innovating at the intersection of crypto and AI to make wallets invisible and capable of running on autopilot.In 2018, we introduced the first embedded wallet, enabling users to create wallets with just an email or social login. This approach has since become standard across much of the industry. To date, we’ve helped onboard over 50 million wallets and 200,000 developers, supporting projects like Polymarket, Helium, WalletConnect, and Immutable, as well as enterprises such as Forbes, Mattel, and Naver. We’re backed by investors including PayPal Ventures, Lightspeed, Placeholder, SV Angel, Naval Ravikant, and Balaji Srinivasan.Today, we’re building Newton to help bring about the wallet endgame—where AI and automation completely abstract away the complexity of onchain interactions beyond wallet creation. This means applying state-of-the-art technologies from both AI and crypto and delivering them through a product and protocol that can scale to billions. Our vision is a future of self-driving capital that extends the financial system upgrade made possible by web3.This role is open to candidates based anywhere in the US or Canada, with a slight preference for those in commuting distance of NYC. Unfortunately, we are unable to sponsor or take over sponsorship (ex., H-1B transfer) of employment visas, and applicants must be authorized to work for any employer in the US or Canada.Role OverviewWe're seeking a Customer Success Engineer to join our team. This hybrid role bridges technical support and solutions consulting—you'll be the technical expert our developer customers rely on throughout their entire Magic journey. On the post-sales side, you'll resolve technical support questions from developers integrating our SDK. On the pre-sales side, you'll partner with sales to scope solutions and demonstrate what's technically possible with Magic.Our users and partners are an extremely diverse group—from web3-native developers to traditional enterprise customers building in web3 for the first time. You'll work across the full customer lifecycle, from initial technical qualification through successful implementation and expansion.Key ResponsibilitiesPost-Sales Technical Support  Serve as the primary technical resource for developers integrating Magic's SDK  Troubleshoot and resolve technical issues across various languages, frameworks, and blockchain environments  Guide customers through implementation challenges, helping them understand best practices  Identify patterns in support requests to improve documentation and developer experiencePre-Sales Solutions Consulting  Provide technical qualification and support for prospective customers and partners  Understand customer requirements and articulate how Magic solves their onboarding and checkout flow needs  Develop and deliver technical demos showcasing specific use cases and integrations  Partner with AEs and partnerships executives to execute the technical aspects of the sales strategyCustomer Success  Successfully onboard and launch customers, guiding them toward renewal and expansion  Contribute to technical content, documentation, and demos  Translate ambiguous customer needs into specific, deliverable requirements and solutionsRequired Skills  3+ years in a customer-facing technical role (solutions engineering, technical support, developer relations, or similar)  Strong proficiency with JavaScript/TypeScript and React (experience with Next.js a plus)  Comfortable working with APIs and understanding authentication flows  Familiarity with the Web3 ecosystem and technologies (wallets, transactions, blockchain fundamentals)  Excellent written and verbal communication—able to explain technical concepts to both developers and non-technical stakeholders  Customer-obsessed: confident interfacing with users and building rapport  Intellectually curious with strong problem-solving skills  Comfortable tinkering across languages and services, stepping into unfamiliar code and making sense of what's going onPreferred Skills  Experience with embedded wallets, authentication providers, or identity solutions  Familiarity with multiple blockchain networks (EVM chains, Solana, etc.)  Background in developer education, documentation, or technical writing  Experience with support tooling (Zendesk, Intercom, etc.) and CRM systems  Proficiency with AI coding tools (Copilot, Cursor, Claude Code, etc.)Salary Range  For candidates based in the US, this role's annual base salary is USD $100,000 - $120,000  For candidates based in Canada, this role's annual base salary is CAD $95,000- $110,000The final offer will take into account several factors, including your experience, skill set, and location.Benefits and Perks  Remote-first culture with flexible working hours  Stock options and token grants  99% company-paid medical*, dental and vision insurance  100% company-paid life and disability insurance  401(k) plan (US) or pension plan (CAN)  $3,600 annual reimbursement for remote work, wellness, and professional development  Flexible time off  Up to 12 weeks of paid parental leave*Canada coverage differs.At Magic, we build with inclusion in mind, from our products to our team. We encourage candidates of all backgrounds and identities to apply and are proud to be an equal opportunity employer.We’re committed to making our hiring process accessible to everyone. If you need assistance or an accommodation during the application process, please complete our Accommodation Request Form.US Candidates: Magic Labs, Inc. participates in E-Verify to confirm the identity and employment eligibility of all new US hires. For more information, please see the E-Verify Participation Poster and the Right to Work Poster.