Job Title: Critical Resolution Engineer- Organic

Company Name: PerkinElmer

Job Details: RemoteFull,Time

Job Url: https://hiring.cafe/viewjob/0flxs3piwkaxb0ur

Job Description: Posted 1w agoCritical Resolution Engineer- Organic@ PerkinElmerView All JobsWebsiteColorado or Minnesota or Iowa or Nebraska or California or Washington or Arizona or Nevada or Montana or New Mexico or Texas or Oregon or Utah or South DakotaRemoteFull TimeResponsibilities:Complex issue resolution, Teaching & coaching, Service excellenceRequirements Summary:Bachelor's or Associate degree with extensive lab equipment repair experience; up to 50% travel; strong technical and teaching skills.Technical Tools Mentioned:Laboratory equipment, Hardware, Software, Technical documentation
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.Job TitleCritical Resolution Engineer- OrganicLocation(s)US Remote - AZ, US Remote - CA, US Remote - CO, US Remote - IA, US Remote - MN, US Remote - MT, US Remote - NE, US Remote - NM, US Remote - NV, US Remote - OR, US Remote - SD, US Remote - TX, US Remote - UT, US Remote - WAJob DescriptionJob Responsibilities:Complex issue resolutionServe as the go-to expert for difficult or high-impact repairs across regional teams, with reduced expectations for routine workSupport the field through remote guidance or on-site assistance when needed, with shadowing by local CSE to build skillsetPartner with Tech Services to close escalations quickly and effectivelyTeaching & coachingDeliver in person training to new CSEs to help them build competence in key maintenance events and basic repairsDevelop and deliver in person refresher & advanced training for experienced CSEs looking to further build skillsetProvide input to technical services team on training course content & format to accelerate skill developmentProvide on-the-job training to new CSEs or CSEs learning a new product lineIdentify skill gaps and work with area managers to track progress of new and developing CSEs, including certifying CSE product line readinessService ExcellenceWork with technical services & area managers to reduce repeat visits and increase first-time fix performance across the regionIdentify repeat issues & escalate to quality and technical services to investigateProvide input on product performance issues and preventive support recommendations in collaboration with technical services (SDB’s, improved PM checklists, product gaps & issues, design for service)Partner with regional leaders to optimize service performance at key accountsCritical Skills: Aptitude for technical critical thinking, practical problem solving and attention to detailExpertise in PerkinElmer products, hardware, and software across several product linesStrong interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately in a classroom settingAbility to create technical guides and written instructions for field engineersOutstanding customer service skills complemented by an ability to listen to and interpret client requestsExcellent team player with a customer satisfaction focusAbility to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazardsQualifications:            BA bachelor’s degree in applied science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 7 years direct experience with repair of laboratory equipment OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 10 years direct experience with repair of laboratory equipment OR High School Diploma plus 15+ years direct experience with repair of laboratory equipmentThis role requires up to 50% travel, to support escalations, new-hire development, key account stability, and complex installations. Travel will vary by month depending on business needs and will be focused on high-impact work rather than routine service calls.Expertise in PerkinElmer Organic products, including hardware and software.Certification on relevant laboratory equipmentKnowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.Valid driver’s license and safe motor vehicle operationWorking Environment:Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratoryJob pace may be fast and job demands may be highMust be able to remain in a stationary position more than 25% of the time Ability to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operating on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service functionOccasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds) Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position  Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printerEmployee may be required to handle hazardous waste according to local, state, and federal regulations.  Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous wastePotential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicalsMay be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environmentPerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.