Job Title: Training Support Engineer

Company Name: SpecterOps

Job Details: $90k-$120k/yrRemoteFull,Time

Job Url: https://hiring.cafe/viewjob/2niz0rgua3d9895l

Job Description: Posted 12h agoTraining Support Engineer@ SpecterOpsView All JobsWebsiteUnited States$90k-$120k/yrRemoteFull TimeResponsibilities:Escalation issues, Lab monitoring, Assist deploymentsRequirements Summary:Provide technical support for training labs, troubleshoot issues, monitor course labs, deploy and assist with training deployments.Technical Tools Mentioned:PowerShell, Python, REST APIs, Terraform, Ansible, SpecterOps Training Platform
SpecterOps is a cybersecurity solutions and services provider specializing in deep knowledge of adversary tradecraft to help clients detect and defend against sophisticated attackers.We are seeking an individual to support the operations of the Training Solutions capability at SpecterOps.  This role involves serving as an escalation point for training course delivery issues, monitoring the health of course labs, and promptly addressing any issues that arise during training. Additionally, the Training Support Engineer collaborates with the Lab Engineering team to assist with course deployments, ensuring that all technical aspects of training run smoothly.The ideal candidate will be an experienced technical support professional to troubleshoot, diagnose, resolve complex technical issues, and develop new solutions, while delivering superior customer and student experiences.Salary Range: $90,000 - $120,000 base salary annually, commensurate with experience Location: This position is remote, based in the U.S. with optional travel quarterly for in-person company events and other ad hoc meetings Candidate must be authorized to work and reside in the United States; we do not currently sponsor immigration visas.ResponsibilitiesEscalation Point for Training Issues: Serve as the primary escalation point for instructors and participants during training sessions if self-service maintenance tasks cannot resolve an issue. Respond to and resolve technical issues, questions, and concerns related to course delivery promptly and effectively.Course Lab Monitoring: Monitor the health and functionality of course labs in real-time during training sessions. Proactively identify and address any technical issues that may impact the training experience.Lab Issue Resolution: Troubleshoot and resolve lab environment problems, including connectivity issues, software errors, and configuration problems. Collaborate with the Lab Engineering team to implement solutions and ensure smooth lab operation to proactively address future issues.Assist with Course Deployments: Collaborate with the Training Architect team to assist in the deployment of course labs. Ensure that lab environments are set up correctly and are ready for training sessions.Technical Support and Guidance: Provide technical support, guidance, and assistance to instructors and participants, ensuring that they have a productive and trouble-free training experience.Additional ResponsibilitiesServe as the primary point of contact for technical issues and training inquiries from customersRespond to support tickets, emails, and phone calls in a timely and professional mannerBe available for on-call rotations, self-manage on-call schedulesAnalyze and diagnose technical problems, providing effective and sustainable solutionsUtilize technical knowledge and expertise to troubleshoot issues with SpecterOps Training Platform and InfrastructureDocument and communicate troubleshooting steps and resolutions to clients and internal teamsDevelop a deep understanding of the Training Solutions products and SpecterOps services to provide accurate and effective supportWork closely with the engineering and product management teams to escalate and resolve issuesProvide valuable input for product improvement based on customer feedbackCreate and maintain detailed documentation on common issues, solutions, and best practicesContribute to the development of knowledge base articles and user guidesRequirementsBasic understanding of scripting languages such as PowerShell or PythonWorking knowledge of query languages and REST APIsBasic understanding of automated infrastructure and configuration technologies such as Terraform and AnsibleProven experience in a technical support role, preferably in a mid-career capacityExcellent problem-solving and troubleshooting skillsExceptional communication and interpersonal skillsAbility to remain calm and composed under pressureAbility to work independently and collaboratively in a fast-paced environmentAbility to quickly learn new technologies and an ongoing desire to stay current with the latest technologiesAbility to successfully complete a criminal background investigationNice to havesExperience with SpecterOps products, Training Solutions, BloodHound Community Edition or BloodHound EnterpriseExperience configuring SAML / OIDCExperience with Cypher query languageKnowledge of Active Directory and IT Security best practicesKnowledge of Azure Security FundamentalsBasic understanding of offensive and defensive security conceptsWhat We OfferHealth/Dental/Vision/life insurance: 100% covered for both the employee and their familyFlexible time off policy10+ paid holidays annually401(k) with up to 4% company matchEquity and a potential bonus based on company performanceRemote work: $1,500 new hire allowance to set up home office$500 annual home office allowance after first year$150 monthly cell phone and internet reimbursement$5,000 annual professional development allowance$5,250 towards continuing education or student loan repayment$1,200 annual budget for lifestyle, wellness, pet insurance and moreA one-time $10,000 benefit towards family planningIn person and virtual employee events throughout the yearAnd of course, company swag! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. To request reasonable accommodations, please contact us at careers@specterops.io Unsolicited resumes are not accepted.  #LI-REMOTE