Job Title: Techops Engineer

Company Name: ACD Direct

Job Details: Be,an,Early,Applicant,Hiring,Remotely,in,Farmington,,UT,In-Office,or,Remote,75K-85K,Annually,Mid,level

Job Url: https://builtin.com/job/techops-engineer/8359854

Job Description: TechOps EngineerWhat do we do?ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD’s heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.Limitations:Applicant preferred to be located  within a 50 mile radius of Salt Lake City, Utah. Although position is remote employee will be required to visit data center on a quarterly basis. It is not required for the employee to be located in the state of Utah. What will you do?The Technology Operations (TechOps) Engineer is responsible for the day-to-day operational support, stability, and configuration of the systems and platforms that power our call center technology environment. This role ensures reliable system performance, supports internal users and operational teams, and serves as a key partner to DevOps and Engineering in maintaining a stable production environment.The TechOps Engineer focuses on execution, support, and continuous improvement of operational processes while escalating complex infrastructure or platform issues appropriately.Key Responsibilities:•Provide Tier 2 and Tier 3 operational support for production systems, including call center platforms, telephony systems, and related integrations.•Monitor system performance, availability, and alerts; respond to incidents and coordinate resolution following established escalation procedures.•Configure, maintain, and support telephony systems (ACD, VoIP, dialers), user access, and application settings.•Manage user provisioning, access controls, and system permissions in alignment with security and compliance requirements.•Coordinate with vendors and service providers to troubleshoot issues, apply updates, and manage service requests.•Document operational procedures, configurations, and incident resolutions to support consistency and knowledge sharing.•Support release activities by validating system readiness and assisting with post-deployment verification.•Partner with the DevOps Engineer to improve monitoring, automation, and operational tooling.•Identify recurring issues and recommend operational improvements to reduce incidents and manual effort.•Implement security-focused automation including IAM controls, vulnerability scanning, and logging in alignment with established security and compliance requirements (e.g., PCI-DSS).What does it take?4+ years in TechOps/SysAdmin or Site Reliability roles supporting Windows & Linux in production.Hands-on SQL Serverexpertise (query tuning, Always On AG, maintenance plans).Strong Azurebackground: VMs, VNets, Functions, Storage, Monitoring, Defender, Policy.Scripting chops in Python (preferred)or PowerShell for automation and data wrangling.Proven experience building CI/CD pipelinesand IaC (Bicep, ARM, or Terraform).Working knowledge of Active Directory / Azure AD& hybrid identity.Familiarity with containers (Docker, AKS or Azure Container Apps) and Git workflows.Solid grasp of PCI DSS or similar complianceBachelor’s in CS/IT orequivalent real-world track record.Self-starter mentality and excellent written communication in a fully remote setting.How we will support you?Salary:$75,000-85,000/yr depending on experience level- Remote and Inoffice Work- Equipment Provided:LaptopHeadsetMonthly Cell Phone StipendMonthly Internet Stipend- Benefits:Medical/Vision and Dental InsurancePersonal Accident Insurance401(k)/Roth with matchingTiered PTO based upon length of employmentDiscounts & Life Services offered through Optum EAP- Team Environment – The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 20 years!)**ACD Direct, Inc. is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law.