Job Title: Technical Support Specialist

Company Name: Raenest

Job Details: RemoteFull,Time

Job Url: https://hiring.cafe/viewjob/oyd0sw3puaupulwg

Job Description: Posted 2y agoTechnical Support Specialist@ RaenestView All JobsWebsiteNorth AmericaRemoteFull TimeResponsibilities:Providing technical support, Troubleshooting issues, Collaborating with teamsRequirements Summary:2+ years of experience in technical support or related field, excellent communication skills, strong problem-solving skills, experience with ticketing systems, familiarity with Windows and Mac, knowledge of JavaScript and React.js, SQL experience.Technical Tools Mentioned:Ticketing Systems, Remote Support Tools, Windows, Mac, JavaScript, React.js, SQL
Company Description:Raenest is financial technology company that optimizes accounts receivable and expenses for startups and freelancers with global bank accounts and simplified multi currency invoicing.Job Description:The Technical Support Specialist provides technical assistance and support to customers and internal employees. The specialist is responsible for troubleshooting, diagnosing, and resolving technical hardware and software issues. The specialist should have excellent communication skills and be able to provide clear instructions to customers to resolve their technical issues. Key Responsibilities:Provide technical support to customers via phone, email, and chatTroubleshoot and diagnose hardware and software issuesIdentify and escalate priority issues to appropriate teamsFollow up with customers to ensure issues are resolved and provide feedback to improve the support processMaintain accurate records of customer interactions and resolutions in the ticketing systemProvide training to customers on new products and software updatesCollaborate with internal teams to resolve technical issues and improve product offeringsContinuously improve technical knowledge and stay up-to-date with new technology and software releasesQualifications:2+ years of experience in technical support or related fieldExcellent communication skills, both written and verbalStrong problem-solving and troubleshooting skillsAbility to work well in a team environmentExperience with ticketing systems and remote support toolsFamiliarity with Windows and Mac operating systemsBasic understanding of networking protocols and conceptsKnowledge of javascript and  React js SQL and database query language experienceAdditional Information:🔝 Remote friendly👩🏻‍⚕️ Health Insurance🎓Training Budget😎 Team building events🤩 Growth Opportunities 💰Paid Time Off