Job Title: Technical Support Engineer

Company Name: Aidoc

Job Details: Be,an,Early,Applicant,Hiring,Remotely,in,United,States,Remote,Junior

Job Url: https://builtin.com/job/technical-support-engineer/8817830

Job Description: Aidoc is recruiting a Support Specialist in the US. Join our team!
Requirements
Exceptional communication skills with a customer-first mindset, capable of translating complex technical issues into clear and actionable insights.
2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role.
Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve complex technical issues.
Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments.
Ability to analyze system behavior, investigate anomalies, and debug issues across distributed systems and application layers.
Experience partnering closely with Engineering teams to escalate issues, provide technical context, and drive timely resolution.
Comfortable operating in fast-paced production environments, including handling incidents, alerts, and time-sensitive customer-impacting issues.
Nice to Have
Experience participating in incident response, production alerting, or on-call rotations in a live production environment.
Familiarity with observability, monitoring, and debugging tools used to investigate system performance and reliability issues.
Experience supporting or operating within SaaS or cloud-based platforms.
Working knowledge of support, collaboration, and ticketing tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack.

Bonus
Experience debugging API integrations, working with REST endpoints, request/response payloads, and authentication mechanisms.
Comfort analyzing application logs, system metrics, and traces to diagnose production issues.
Familiarity with modern observability and monitoring platforms such as Datadog, Grafana, or New Relic.
Basic scripting or automation skills (Python, Bash, or similar) to streamline investigations or repetitive support workflows.
Exposure to cloud infrastructure platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure.