Job Title: Technical Support Engineer (PT time zone)

Company Name: Turnkey

Job Details: RemoteFull,Time

Job Url: https://hiring.cafe/viewjob/o60n0zo28kqo8ioy

Job Description: Posted 4mo agoTechnical Support Engineer (PT time zone) @ TurnkeyView All JobsWebsiteUnited StatesRemoteFull TimeResponsibilities:triage issues, troubleshoot integrations, document bugsRequirements Summary:2–6 years in technical support, solutions engineering, or software engineering; strong TypeScript and React; API debugging; problem solving; clear communication; startup experience.Technical Tools Mentioned:TypeScript, React, REST, JSON, Auth Headers, Postman, Chrome DevTools, Grafana, Sentry, DataDog, React Native
Your roleAs a Technical Support Engineer at Turnkey, you’ll help developers integrate, debug, and succeed with our SDKs and APIs across a range of environments — from React and mobile apps to backend servers and CLI tools. You’ll be the front line of technical expertise for customers building the next generation of crypto products on Turnkey.You’ll spend your days reading code, investigating issues, and helping developers get unblocked fast — all while spotting opportunities to make our SDKs, docs, and platform better for everyone.This is a deeply technical, hands-on role that blends debugging skill, customer empathy, and systems thinking. It’s perfect for someone who loves problem-solving, thrives in fast-moving contexts, and wants to be part of a team that sets the gold standard for developer experience.What you’ll doTriage, troubleshoot, and resolve customer issues across our SDKs and APIs covering web, mobile, and backend integrationsDebug integrations across a variety of platforms and languagesIdentify, reproduce, and document bugs, partnering with engineering to drive them to resolutionSupport customers in setting up and verifying integrations, including configuration, auth flows, and signingCreate and maintain example code, troubleshooting guides, and internal playbooksSpot patterns in recurring issues and propose fixes or improvements to documentation and SDKsPartner with Product and Engineering to relay feedback and insights from the fieldHelp improve internal tools and processes to scale our technical support functionWhat we’re looking for2–6 years of experience in a technical support, solutions engineering, or software engineering roleStrong working knowledge of TypeScript and React, with familiarity in React Native or other mobile SDKsExperience debugging APIs (REST, JSON, auth headers, 4xx/5xx errors, etc.)Strong problem-solving skills and comfort digging into unfamiliar systems to find answersClear, empathetic written and verbal communicationThrives in a fast-paced, startup environment with shifting priorities and lots of context switchingStyle pointsExperience supporting developer tools, APIs, or SDKsPrior experience with customer-facing technical roles in crypto, fintech, or security productsFamiliarity with observability tools (Grafana, Sentry, DataDog) or debugging tools (Postman, Chrome DevTools)Product-minded: you notice friction and think about how to remove itStrong curiosity for how secure infrastructure and crypto key management workWhat We OfferFull benefits, including medical, dental, vision, life, disability, HSA/FSA, 401(k) Paid parental leaveUnlimited PTO (and we will force you to take time off!)$3,000/yr learning and development budget to attend industry conferencesMultiple team offsites per yearMacbook Pro laptopLunch stipend Ready to join us on this journey? Email us at jobs@turnkey.com with your LinkedIn profile and a short overview of why you'd be a great fit for Turnkey.Turnkey is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply.