Job Title: Solutions Engineer

Company Name: Jump - Advisor AI

Job Details: Hiring,Remotely,in,USA,Remote,65K-175K,Annually,Mid,level

Job Url: https://builtin.com/job/solutions-engineer/8281932

Job Description: Title - Solutions EngineerReports To - Tobin BennionLocation - [Draper, UT / Park City, UT or Remote]About the RoleAs a Solutions Engineer at Jump, you’ll sit at the intersection of product, engineering, and go-to-market. Your role is to translate complex customer needs into clear, scalable technical solutions, helping prospects and customers understand how Jump fits into their existing systems and workflows.You’ll act as a trusted technical advisor throughout the sales and implementation lifecycle: leading discovery, designing integrations, delivering tailored demos, and partnering closely with internal teams to ensure successful outcomes. As Jump continues to scale, you’ll also help shape our pre-sales motion, technical documentation, and product roadmap based on real-world customer feedback.About YouTechnical Discovery & Solution DesignLead technical discovery with mid-market and enterprise prospects to understand workflows, constraints, and success criteriaDesign end-to-end solutions spanning integrations, data flows, and system architectureProduce clear technical diagrams and solution documentation to align internal and external stakeholdersPre-Sales & Customer EngagementPartner with Sales as the technical lead on complex dealsDeliver tailored product demos that communicate Jump’s value to technical and non-technical audiencesAddress questions around architecture, security, data models, and integrationsOwn technical components of RFPs, RFIs, and security reviewsIntegrations & APIsAdvise on and support integrations using APIs, webhooks, and third-party systemsCollaborate with Engineering to validate feasibility, scope custom solutions, and unblock complex implementationsGuide customers and partners on integration best practicesProofs of Concept & Implementation SupportScope and lead proofs of concept (POCs) for strategic prospectsAct as an escalation point for complex technical issues during onboarding and implementationEnsure smooth handoffs from Sales to Customer Success and ImplementationCross-Functional Collaboration & FeedbackShare structured customer feedback with Product and EngineeringInfluence the roadmap by identifying recurring customer needs and integration patternsImprove pre-sales tooling, demo environments, and technical documentationWhat You’ve Done4–7 years of experience in Solutions Engineering, Sales Engineering, Solutions Consulting, or a similar customer-facing technical roleExperience working with B2B SaaS products, ideally in a growth-stage startupComfort supporting enterprise or strategic accounts with complex technical requirementsTechnical SkillsStrong understanding of system architecture, APIs, and integrationsHands-on experience with REST APIs, webhooks, and third-party platformsFamiliarity with data models, SQL, and how data moves across systemsWorking knowledge of at least one programming or scripting language (e.g., Python, JavaScript, Java, Go)Experience with cloud platforms (AWS, GCP, or similar)Communication & MindsetExceptional communication skills- you can clearly explain technical concepts to any audienceConsultative, customer-first approach with strong problem-solving instinctsComfortable navigating ambiguity and wearing multiple hats in a fast-growing environmentEnergized by building trusted relationships and helping customers succeedAbout JumpJump’s mission is to empower financial advisors and their clients to thrive in the age of AI. Jump’s primary product is an AI assistant helping financial advisors with their client meeting cycle and other workflows.  Jump’s product is expanding to include many other advisor workflows, as well as into other finserv verticals.Jump leads its category in market share, customer satisfaction, and analyst rankings, and has grown rapidly. Jump customers include leading independent broker dealers such as LPL, Osaic, Raymond James, and Cetera, and leading RIAs including Focus Financial, Merit, Savant, Allworth, Sanctuary Wealth, Integrated Partners, and more.Jump was launched in 2023 by repeat entrepreneurs and is led by a team with backgrounds from Harvard, Stanford, Google, Snowflake, Bill.com, JPMorgan, Fidelity, Bain, Bain Capital Ventures, Auditboard, Nitrogen, and eMoney.Jump is a Series A company backed by top venture capital firms and industry strategics including Battery, Sorenson, Pelion, and Citi. Jump’s team values are High Velocity, World Class, and Direct + Kind + No Drama. Please consider joining us in our work to transform the client and advisor / rep experience in financial services by delivering cutting edge, practical, compliant AI technology to help those who help safeguard the financial future of everyday people everywhere.Compensation$220-250k OTE (70/30 split)EquityMedical, dental, vision benefits401k available