Job Title: Software Support Specialist

Company Name: DAKCS

Job Details: Be,an,Early,Applicant,Hiring,Remotely,in,Ogden,,UT,,USA,In-Office,or,Remote,Junior

Job Url: https://builtin.com/job/software-support-specialist/8815052

Job Description: Who We Are: DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row.
Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL.

In this role, you will:
Be responsible for answering incoming phone calls
Diagnose software problems
Fix/write code to resolve customer concerns
Answer operational questions
Train customers on software functions
Deliver professional customer service

What you need to be successful in this role:
Ability to read, write, understand, and debug code
Initiative and a positive can-do attitude
A passion for problem solving
Willingness to learn
Strong communication skills and ability to effectively talk with customers and other team members about software issues

Additional things to help you be successful are:
1-2 years of technical support or customer service experience and working with software related problems
Knowledge of SQL, C#, and object oriented programming in general.
Must demonstrate the ability to learn other languages
Ability to diagnose and correct software-related issues
Experience working with LINUX/UNIX operating systems
Ability to read and understand directions and help document those directions as they relate to understanding software applications
Learn to teach and train the software application to our customers
Record steps taken to resolve customer questions or issues

What you will love about us:
Competitive pay
Engaging & challenging work
Excellent culture - 35 employees, team-oriented, learning focused, highly engaged
Joining a company who highly values their employees and gives them a voice
Casual environment
Opportunities to grow with the company
Yearly personal fulfillment fund
Connective experiences: celebrations, engagement activities, wellness challenges, etc.