Job Title: Software Support Analyst II

Company Name: i3 Verticals

Job Details: Be,an,Early,Applicant,Hiring,Remotely,in,Blythewood,,SC,In-Office,or,Remote,Senior,level

Job Url: https://builtin.com/job/software-support-analyst-ii/8505418

Job Description: JOB TITLE: Software Support Analyst Tier II
DEPARTMENT: Public Sector
REPORTS TO: Support Services Director
JOB LOCATION: Blythewood, SC (Remote)
TRAVEL: 5-10% travel required
SUMMARY OF POSITION:
The valued candidate will be responsible for providing front-line technical support to clients for our proprietary software applications used in government system implementations.  The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
Build and maintain effective relationships with team members, management, in-house software developers and clients.
Identify, troubleshoot and resolve application issues.
Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
Document all reported issues and task details; analyze gathered data.
Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
High school diploma or equivalent
Five (5) years related experience
Must have a proficient understanding of computer and technical concepts
Must have strong troubleshooting skills
Must have strong verbal and written communication skills
Ability to prioritize workload and manage multiple responsibilities effectively

Qualifications
Education
Required
High School or better.
Experience
Required
5+ yrs of software supoort experience

Equal Opportunity Employer

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