Job Title: ServiceNow Developer II

Company Name: SouthState Bank

Job Details: $99k-$159k/yrRemoteFull,Time

Job Url: https://hiring.cafe/viewjob/b7yxz79kydf2o44i

Job Description: Posted 5d agoServiceNow Developer II@ SouthState BankView All JobsWebsiteUnited States$99k-$159k/yrRemoteFull TimeResponsibilities:Develop processes, Design workflows, Collaborate stakeholdersRequirements Summary:Proficient ServiceNow development experience; ITIL knowledge; bachelor's degree in Business, MIS, CS or related field; 5+ years ServiceNow experience preferred.Technical Tools Mentioned:ServiceNow, JavaScript, HTML, ITSM, ITIL, CSS, Web Front End Technologies, ReactJs, Elm, Webpack, Babel
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!SUMMARY/OBJECTIVESThe ServiceNow Developer position is responsible for creating technical designs from business requirements that detail the build and execution of the solution within the platform. The ServiceNow Developer must leverage their ServiceNow functional expertise and work with the ServiceNow team, Project Management staff, and key business stakeholders to develop enterprise business solutions for our internal and external customers aligning to Service Management best practices. QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Employee must have in depth knowledge of the ServiceNow Platform including Architecture, Development, Configuration and Platform Security. Prior experience and/or understanding of Banking Processes and Workflow is a must. Bachelor’s degree in Business, MIS, Computer Science, or related field required. Training, management, ServiceNow Certification strongly preferred.PRIMARY RESPONSIBILITIESDevelop processes and applications on the ServiceNow platform that will provide operational benefit and efficiencies to further the strategies the Company.Design and develop workflows, forms, scripts, and underlying logic using SCRUM / Agile methodologies.Working with product owner (s), develop technical designs from business requirements that detail the build and execution of the solution within the platform.Write functional requirements, develop test plans and address production issues.Stay current on technologies that are required for platform support and developmentCustomize ServiceNow applications and facilitate rollout of both new applications and application customizations.Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design.Perform system testing on production changes to ensure accuracy of processing prior to implementing changes in production environment.Design, Implement, Maintain performance measurement systems to monitor and analyze trends associated with ITSM processes and service performance to ensure overall complianceResearch. Review and analyze the effectiveness and efficiency of processes and develop strategies for enhancing these processes in accordance with ITIL best practices and platform capabilities to enable continuous improvement.Participate in, test, and support ServiceNow version upgradesCreate and update ServiceNow reports and dashboardsConduct in-person and virtual training sessions for stakeholders as appropriate.Participate in regular Agile Scrum processes.Maintain and update documentation of processes supported, to include procedures.Adhere to existing processes/standards/policies as set forth by the Company or other departments as these apply.Critically evaluate business unit requirements, Strategic vision of the platform to develop design and architecture concepts.Administer and monitor the development and functionality of the ServiceNow Software.Effectively communicate insights and plans to cross-functional team members and managementCollaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needsAid other employees by liaising with them through healthy and positive interactionsContinuously update skills by participating in professional trainingSeek opportunities to improve skills through cross-training offered by the BankServe as a back up to the other ServiceNow team members.All other tasks, responsibilities, or duties, as directed by management PROFESSIONALSupport Sundown rule returning calls and emails before the end of the day, even if to let the inquirer know that you are working on the issue/request.Establish effective relationships with Technology personnel, program and project managers, and other business partners.Prioritize and manage own workload to deliver quality results and meet timelines. Ensure quality and accuracy of data and information is a priority.Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.Continuously enhance knowledge/expertise in own area and keep current with trends/development and regulatory changes which may affect documentation or processes.Possess and demonstrate effective communication skills/habits, both written and verbalAbility to effectively absorb information from various sources, then analyze and examine data in detail in order to draw appropriate conclusions.Strong customer service orientationOTHER DUTIESAccepts other duties as assigned.  Works with the Line of Business on projects surrounding the ServiceNow Platform.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.COMPETENCIESFirm understanding of ServiceNow applications and modulesInformation Technology experience requiredDemonstrated ability to work in a fast paced and changing environment with short deadlineProficient in all phases of the Application Development LifecycleStrong technical project management and / or leadership skillsCertified ServiceNow System AdministratorExpert knowledge of bank operations, technology, and their applicationsExceptional analytical and conceptual thinking skillsMaintain excellent verbal and written communication skills while interacting professionally with a diverse group of executives, managers, and subject matter expertsExcellent documentation skillsExcellent problem identification and resolution skillsMust be well-organized, accurate, and attentive to detailMust be cooperative and willing to assist coworkers and customers on a regular basisMust have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by othersMust be able to remain composed under pressure and respond to customer and coworker concerns regularlyExceptionally skilled at influencing and leading changeExcellent planning, organizational, and time management skillsTrainable, teachable, demonstrates continuous self-improvementSelf-Motivated with the ability to work with minimal supervisionStrong knowledge of SouthState Bank’s systems and software applicationsQualifications, Education, and Certification RequirementsEducation: Bachelor’s degree in Business, Information Systems, or equivalent Certified ITIL V3 practitionerExperience: Minimum of 5 years of experience in ServiceNow Development PreferredKnowledge: Firm understanding of ServiceNow applications and modules.Expert knowledge of bank operations, technology, and their applicationsProven success in scoping, integrating, and implementing large projects. Knowledge and comprehension of JavaScript & HTML. Proficient in web front-end technologies such as JavaScript, HTML5 and CSSFunctional front-end development with technologies such as ReactJs or ElmFamiliar with modern JavaScript development tools such as Webpack and BabelExperience designing, developing, and maintaining processes via ITSMCertified ServiceNow Application Developer required or obtained within 6 months.TRAINING REQUIREMENTS/CLASSESAnnual regulatory and Compliance trainingAdditional training may be required, as neededPHYSICAL DEMANDSMust be able to effectively access and interpret information on computer screens, documents, reports, and identify customers. This position requires a large amount of time in front of a computer.  SouthState reserves the right to modify its Remote Work Standards and Eligibility requirements at any time. SouthState reserves the right to suspend Remote Work privileges at any time.WORK ENVIRONMENTTelecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions.They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. You agree that you will not provide child or adult care during hours of scheduled work.Requirements are subject to change, as new systems and technology is delivered.  TRAVELTravel may be required to various locations including conferences, vendors and other users.#LI-REMOTEIn accordance with Colorado law: Colorado pay for this position is anticipated to be between $99,237.00 - $158,521.00 , actual offers to be determined based on applicant’s skills, experience and education.While the anticipated deadline for the job posting is 04-05-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date.Benefits | SouthState CareersEqual Opportunity Employer, including disabled/veterans.