Job Title: Forward Deployed Engineer

Company Name: AirOps

Job Details: 2,Locations,In-Office,or,Remote,Mid,level

Job Url: https://builtin.com/job/forward-deployed-engineer/7251996

Job Description: About AirOpsAirOps is the first end-to-end content engineering platform built for the AI era. In a world where discovery is shifting from traditional search to AI-driven platforms, we help brands get found—and stay found. We are currently in a phase of hyper-growth, having 5x’d our revenue in the last year by helping marketing teams at Ramp, Chime, Carta, and Rippling turn content quality into a durable competitive advantage.Our platform equips marketers to navigate the new discovery landscape, prioritize high-impact opportunities, and create accurate, on-brand content that earns citations from AI and trust from humans. Backed by Greylock, Unusual Ventures, Wing VC, and Founder Collective, we are building the intelligent systems that will empower the next generation of marketing leaders. AirOps is headquartered in San Francisco, New York and Montevideo.Key ResponsibilitiesBuild AI growth workflows using AirOps that we can use both internally and to productize for customers in different verticalsEvolve our services delivery playbook and resourcing, moving between execution and strategyUse AirOps platform to improve our internal and customer facing processes and prove out new use casesPartner with our Growth, Marketing, Sales, and Product teams to build new templates and workflows aligned to product launches and customer expansion opportunitiesWork cross functionally with engineering, design, CX, growth, and content team members to bring features to market quickly & iterate based on feedbackMonitor key metrics closely; analyze trends/patterns & recommend solutions to improve business outcomes; report findings/recommendations regularly to Exec teamPartner with design team on UX research initiatives aimed at improving customer engagement & conversions throughout the customer journeyTest the product and provide feedback to improve the customer experience and usabilityExperience2 to 6 years experience in Growth, BizOps, Product, Technical Account Mgmt, Analytics, Solution Engineering, or similar role at a high-growth startup; we 💚 former (or future aspiring) foundersComfortable moving fast in a startup where roles and responsibilities are fluidTrack record of running complex, multi-threaded projects in a hybrid environmentExperience with LLMs and AI techniques, including prompt engineering and retrievalExperience automating processes with workflow automation tools like ZapierStrong analytical skills with experience using data to inform decision makingExcellent project management skills, including proficiency in project management tools like Linear, Airtable, and AsanaStrong interest in the intersection between AI and growth, and the emergent capabilities and applications of LLMsFamiliarity with Python and JavaScript preferredSuperb written and verbal communication skills.Our Guiding PrinciplesExtreme OwnershipQualityCuriosity and PlayMake Our Customers HeroesRespectful CandorBenefitsEquity in a fast-growing startupCompetitive benefits package tailored to your locationFlexible time off policyParental Leave A fun-loving and (just a bit) nerdy team that loves to move fast!