Job Title: Data Support Associate

Company Name: Latchel

Job Details: RemoteFull,Time

Job Url: https://hiring.cafe/viewjob/vvq4mrazzgpditm1

Job Description: Posted 2d agoData Support Associate@ LatchelView All JobsWebsiteUnited StatesRemoteFull TimeResponsibilities:monitor tickets, modifying data, onboarding accountsRequirements Summary:Respond to data/account modification tickets; perform data tasks; strong Excel; SQL knowledge; English communication; 4:30 AM–1:00 PM PST schedule.Technical Tools Mentioned:Excel, SQL, PostgreSQL, MySQL
Opportunity & ImpactYou are the reason Property Manager accounts are configured accurately. You are 100% focused on data and account modifications from when our customers sign up and throughout their entire journey with Latchel. You look across customer escalations to identify trends and unhealthy accounts. You take corrective actions to ensure all accounts are configured correctly and data modifications are complete and accurate.ResponsibilitiesMonitor and respond to tickets pertaining to data/account modificationsComplete data tasks related to data modification and account configuration for Latchel customersComplete data tasks related to onboarding new accountsCreate customer-oriented, comprehensive help guide articles for our customers.QualificationsExcellent root cause analysis and problem-solving skills.Excellent multi-tasking skills.Demonstrated experience in data modification and manipulation using Excel.Excellent English written communication skills and reading comprehension.Proficient in verbal English communication.Familiarity with running reports in SQL/mySQL/PostgreSQL (Latchel uses PostgreSQL)Writing SQL is a plus.Internal Job InformationScheduleMonday-Friday: 4:30 AM - 1:00 PM PSTHow is work routed to a Data Support Associate?Ask AssemblyAccount Update requests are submitted via #account-update-request channel by a Customer Success Manager, or the Product Support Team.Every request submitted creates a ticket in Ask Assembly which will be assigned in the Data Support team space.Key MetricsAudit scores per ticket completed.