Company Name: StackBlitz

Job Details: Easy,Apply,Hiring,Remotely,in,USA,Remote,Entry,level

Job Url: https://builtin.com/job/customer-experience-engineer/8227794

Job Description: 🚀 About UsWe’re StackBlitz!We’re the team behind WebContainers, the groundbreaking technology that made it possible to run Node.js right in your browser. No installs, no setup, just instant dev environments. That innovation kickstarted our journey in 2019 and powers the blazing-fast online IDE used by over a million developers every month.But we didn’t stop there.We took everything we learned from building WebContainers and used it to create Bolt.new. The fastest way to go from idea to production without writing traditional code. Think of it as the Canva or Figma for full-stack applications: a next-gen, AI-powered builder that lets you create, edit, and deploy web and mobile apps instantly, right in your browser.WebContainers make it possible. Bolt.new brings it to life. Together, they reimagine what it means to build software lowering the barrier to entry, speeding up workflows, and unlocking creativity for the next generation of builders.We’re a globally distributed, fully remote team of passionate engineers, designers, and creatives building the future of software development. If you love shipping fast, solving real problems, and pushing the boundaries of what’s possible we’d love to meet you.✨ About This OpportunityBolt.new is transforming the way people build and interact with technology, and we're looking for a Customer Experience Engineer to be on the front lines of our customer experience—solving technical problems, advocating for users, and helping make our product better every day.This is a hands-on technical support role where you'll troubleshoot real issues, work closely with Product and Engineering, and ensure every customer interaction builds trust and loyalty.This role is fully remote, with the requirement that candidates are located in a Western European or American time zone. We’re hiring multiple candidates for this role. 🛠️ How You'll Contribute Troubleshoot and resolve technical issues across Bolt.new and StackBlitz via email, chat, and occasional video calls—owning problems from first report through resolutionOccassionally serve as a public-facing expert and ambassador across social platforms and live events, answering questions with empathy, clarity, and confidenceSurface bugs, product gaps, and patterns to Product and Engineering with clear, actionable context—you're the voice of the customer internallyCreate and improve self-serve resources: documentation, how-tos, and AI knowledge base content that empowers users to succeed independentlyCollaborate with internal teams to catch emerging issues early and advocate for customer needs in every conversationAssist with QA and testing ahead of releases to help catch issues before they reach customersReduce friction for customers by building resources that scale—so we're not solving the same problem twiceStrengthen the feedback loop between customers and our product team, helping us build what users actually needRepresent Bolt with credibility and care in every interaction, whether it's a support ticket or a public thread💡 QualificationsExperience troubleshooting modern front-end technologies such as Vite, React, Tailwind, JavaScript, HTML, and CSSFamiliarity with databases, API integrations, and Chrome DevToolsUnderstanding of LLMs and expertise in crafting effective prompts for optimal AI responsesExceptional written communication: you can explain complex concepts simply, shift tone gracefully, and make even frustrated users feel heardA genuine customer-first mindset—you care about the person behind the ticket, not just closing itComfort representing a brand publicly and keeping conversations constructive, kind, and on-brandAbility to translate technical concepts into clear, user-friendly explanationsFast learner who thrives in a fast-moving environment and can operate with minimal supervisionLocated in a Western European or American timezone📌 A Few NotesYou do not need a college degree to applyYou do not need to be located in the U.S. — we’re remote-friendlyYou do not need to meet every qualification listed above