Job Title: Cloud Support Engineer Company Name: AssetWatch, Inc. Job Url: https://job-boards.greenhouse.io/assetwatch/jobs/4658898005?gh_src=my.greenhouse.search Job Description: Cloud Support Engineer United States AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.  The Engineering Technical Support team is a hands-on engineering team focused on solving technical challenges, improving developer efficiency, and ensuring smooth operations for engineering teams. We own Tier 3 support, minimizing interruptions for engineering teams while driving automation and process improvements to make support scalable and efficient. Our scope includes performance monitoring, API stability improvements, helping to eliminate technical debt, and architectural refinements, ensuring the broader engineering organization can focus on building and innovating. We anticipate challenges, enhance workflows, and evaluate automation opportunities, optimizing internal processes, and streamlining technical support to create a frictionless development experience. Beyond support, we take on engineering-driven initiatives that enhance system stability, refine tooling, and improve operational workflows. We collaborate with engineering leadership to align on best practices, maintainability, and long-term efficiency.  What You’ll Do: Assist in developing and maintaining web applications, from the frontend (React) to backend (AWS APIs, Lambda, and databases). Contribute to fixing bugs and optimizing existing features. Follow best practices and industry standards with support from Cloud Support Manager and Senior Engineers.   Support code deployment, continuous integration, and production issue resolution. Participate in peer code reviews and technical discussions. Assist with triaging and resolving support requests  Proactively communicates issue status and collaborates closely with requestors until resolution Follow best practices with version control (Git, Bitbucket) and issue tracking tools (Jira).  Who You Are: Strong problem-solving mindset and eagerness to learn. Good communication skills and the ability to collaborate effectively in a team. Ability to multi-task, prioritize, and manage time effectively. Detail-oriented with a passion for writing clean, maintainable code. 1–2 years of experience with React, JavaScript/Typescript, and CSS. Some experience or coursework with databases (MySQL, Postgres). Basic understanding of AWS services (API Gateway, Lambda) or willingness to learn. Any experience with Python, UX design, or cloud technologies is a plus.   #LI-Remote What We Offer:  AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.  Competitive compensation package including stock options  Flexible work schedule  Comprehensive benefits including retirement plan match  Opportunity to make a real impact every day  Work with a dynamic and growing team  Unlimited PTO  We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.  Create a Job Alert Interested in building your career at AssetWatch, Inc.? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field First Name* Last Name* Preferred First Name Email* Phone Country* Phone* Resume/CV* Attach Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Discipline Select... Start date year End date year Add another LinkedIn Profile* Website Are you an active Green Card holder or U.S. Citizen (We are unable to provide sponsorship or accommodate OPT/EAD Visas etc.)* Select... Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in AssetWatch, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions