Job Title: WordPress Support Specialist (Contractor)

Company Name: Mannix Marketing

Job Details: $15-$35/hrRemoteContract

Job Url: https://hiring.cafe/viewjob/e2xstvex7rgpx9j9

Job Description: Posted 1mo agoWordPress Support Specialist (Contractor)@ Mannix MarketingView All JobsWebsiteGlens Falls, New York, United States$15-$35/hrRemoteContractResponsibilities:Resolve tickets, Edit sites, Troubleshoot hostingRequirements Summary:3+ years WordPress experience with custom themes; hands-on PHP; ticketing/help desk; remote-friendly; strong client communicationTechnical Tools Mentioned:Zendesk, cPanel, DNS management, SSL installation, ACF Pro, Gravity Forms, Classic Editor, Yoast SEO, Custom Post Type UI, Google Workspace
WordPress Support Specialist (Contractor)
Mannix Marketing, Inc. | Glens Falls, NY (Remote) | 1099 Contractor | $15–$35/hr DOE
About Mannix Marketing
Mannix Marketing is an award-winning, full-service digital marketing and web development agency founded in 1996 and based in Glens Falls, NY. We build custom-coded, SEO-optimized WordPress websites for clients across industries including healthcare and senior living, B2B and manufacturing, travel and tourism, and nonprofits. Every site we build is hand-coded — no page builders, no bulky themes — and maintained to WCAG 2.2 AA accessibility standards. We're a fully remote team that takes pride in delivering reliable, measurable results for our clients.
The Role
We're looking for a skilled WordPress Support Specialist to join our team as an ongoing contractor. You'll work within our support queue to handle maintenance, troubleshooting, and administrative requests across a portfolio of custom-coded WordPress client sites. This is a ticket-based, asynchronous-friendly role that requires someone who can work independently, communicate clearly with non-technical clients, and deliver accurate, clean work the first time.
This is not a design or new-build role. It is a maintenance and support role requiring genuine depth in WordPress and server-side fundamentals.
What You'll Do


Resolve incoming support tickets via Zendesk — content updates, plugin issues, broken layouts, form troubleshooting, and more


Perform edits and updates on custom-coded WordPress sites (PHP, custom themes, no page builders)


Manage and troubleshoot hosting issues including cPanel, DNS records, SSL certificates, and domain configuration


Work with plugins including ACF Pro, Gravity Forms, Classic Editor, Yoast SEO, and Custom Post Type UI


Assist with Google Workspace administration tasks including user management, email setup, and permissions


Identify and escalate issues that require developer-level intervention


Communicate clearly and professionally with clients and internal team members when explaining technical issues in plain language


You Must Have


3+ years of hands-on WordPress experience working with custom-coded themes — not page builders


Demonstrable experience with custom PHP and WordPress template hierarchy


Comfort working in sites built without Gutenberg, Elementor, Divi, Beaver Builder, or similar tools


Experience with cPanel, DNS management, SSL installation/renewal


Familiarity with ACF Pro, Gravity Forms, Classic Editor, and Yoast SEO


Experience using a ticketing system (Zendesk strongly preferred)


Ability to write custom CSS — no Tailwind, no Bootstrap


Strong written communication skills — you'll often be the first point of contact for clients describing issues


Strongly Preferred


Google Workspace admin experience (adding users, configuring email, managing aliases and permissions)


Familiarity with WCAG 2.2 AA accessibility standards


Experience supporting an agency client portfolio (multiple sites simultaneously)


Upwork or other platform profile with verifiable reviews from support/maintenance work


What We're NOT Looking For
We want to be direct to save everyone time. Please do not apply if:


Your WordPress experience is primarily with Elementor, Divi, Beaver Builder, or other page builders


You have not worked with custom PHP themes or hand-coded WordPress sites


You have no experience with a ticketing or help desk system


Your portfolio consists mainly of site builds rather than ongoing maintenance and support work


Work Arrangement


Remote — work from anywhere with reliable internet


Availability: Eastern Time business hours preferred; some asynchronous flexibility available


Engagement type: 1099 contractor, ongoing — hours vary by ticket volume


Rate: $15–$35/hr depending on experience and demonstrated skill