Company Name: Jenzabar

Job Details: Be,an,Early,Applicant,Hiring,Remotely,in,United,States,Remote,58K-73K,Annually,Senior,level

Job Url: https://builtin.com/job/senior-software-support-analyst-student/7335971

Job Description: We are seeking a Senior Software Support Analyst with expertise in Jenzabar’s student modules to join our dynamic support team. This client-facing role is responsible for delivering high-quality technical assistance and exceptional customer service across key Student areas, including Registration, Advising, Admissions and Student Life. The ideal candidate will serve as a strategic liaison between clients and internal teams, diagnosing and resolving software issues with accuracy and professionalism. If you have a strong background in student systems, a commitment to service excellence, and the ability to communicate technical solutions clearly, we invite you to apply and help us empower institutions through technology.Essential TasksProvide professional, courteous, and prompt technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of complex problems requiring an in-depth evaluation of various factors.Exercise judgment within broadly defined procedures in selecting methods, techniques, and evaluation criterion for obtaining resultsEffectively manage customer escalations associated with complex problems. End result should be high level of customer satisfaction.Act as liaison for the client in issues with the standard Jenzabar product in areas of assigned responsibilityResearch and troubleshoot client reported issues with the standard Jenzabar product in areas of assigned responsibility in order to provide the client with a solution in a timely, professional mannerDocument issues and solutions in a complete, concise manner for use in internal/external knowledge baseAttend training/meetings on new features/enhancements to the standard Jenzabar product to maintain high level of product knowledge in areas of assigned responsibilityContinually increase product knowledge by reviewing documentation, knowledge base entries and hands-on experimentation in areas of responsibilityWork cooperatively with staff within the Client Support Services Department and other divisions of Jenzabar, Inc. to accomplish departmental, divisional, and corporate goalsBe a liaison between Support Services and Product DevelopmentComplete other duties as assigned by respective Team Lead and/or Director of Client Support ServicesPreferred Skills and ExperienceBachelor's Degree in Computer Science or related fieldWorking knowledge of appropriate operating systemsKnowledge of Transact SQL programming language/SQL Enterprise ManagerStrong desire to work in a support desk environment (promptness and regular attendance is required)A professional telephone manner is essentialIdeal IT SkillsIn-depth knowledge of relational databases SQL Server and SQLWrite SELECT statements with filtering and sortingDescribe how SQL Server uses data typesWrite queries that use built-in functionsWrite subqueriesUse set operators to combine query resultsWrite queries that use window ranking, offset, and aggregate functionsOperating systems (Windows), NetworksApplication ServersHTML, JavaScriptThe pay range for this position is $58,000-$73,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.BenefitsMedical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.Please Note: Jenzabar does not sponsor applicants for work visas.